Customer Solutions Manager (2017 – )I have governed business model innovation and thereby enhancing and expanding client relationships. I have led the development of tailor-made solutions to large and middle-sized customers while still retaining profitability in a margin challenged airline industry. I negotiate with clients globally in complex cultural and business settings.

Help signing new Satair/Airbus Group agreements with OEM-suppliers, I developed business cases to evaluate the potential future value. I continuously highlighted other areas for profitability improvements. I was a trusted partner for the business development organization, assisting evaluation of customer proposals with robust analytical power.This has included some months working on-site for Airbus Hamburg to share best practices.

After Satair was acquired by Airbus, I played an instrumental role in creating a united controller community. Two quite different product and services offerings were joined into one framework, ensuring improved decision making and bridging the two former organizations. I also developed a Profitability Analysis-tool, which is considered state of the art, also by my peers in Airbus.

A key driver in the successful implementation of the new Business Intelligence-platform (SAP Business Objects). I also played an important part in the divestment of the OEM-business, contributed to the deployment of the new M&A-based business strategy, and became a key player in Satair’s implementation of a new budgeting- and planning-tool in SAP BPC. I provided vital support in on some major acquisitions undertaken by Satair during this period, and ensured the roll-out of KPIs and metrics.

Key player in Satair Group’s 16 months SAP-implementation thereby gaining a substantial cross-functional understanding of the business fundamentals.

I managed the entire value chain, (first for Software and Peripherals, later for Desktops and Notebooks). Key tasks included monitoring and planning of campaign, promotion profitability and allocation of marketing resources. I provided customized reports and analyses, needed for the operation and refinement of the strategy.

I held full FP&A-responsibility of the budget and forecast, arranged and managed the sign-off with the functional managers, and led the consolidation process.

Key Responsibilities: Sales reporting, quote and commission calculations, roll-out of sales targets (Nordic Home and Small Business)

Key Responsibilities: Processes, tasks, workflow and data cleaning in relation to HP’s internal SAP-implementations.

Key Responsibilities: Played an important part in HP’s Y2K-project

Key Responsibilities: Practical tasks in relation to migration of companies acquired by HP

Key Responsibilities: Support contract administration, customer claims, upsell of support services, technical dispatching and invoicing.