Service Delivery Manager
CurrentWorking as a Service Delivery Manger for Sentia to ensure costumers satisfaction by coordinating and following up on operational issues in a day to day operations.This include activities such as existing and new services, contractual issues, escalations both internal and external, operational meeting both internally and externally.Also included is to create and maintain service manuals, coordinate contract changes in coordination with Key Account Manager, clarify gray areas in relation to SLA.In case of a Major incident handle costumer communication in connection with Major Incident Manager.