Business Consultant
Internal consultant with a change facilitation role at Manchester Airports Group with strategic and delivery responsibility.Key achievements:- Development and Implementation of BI and data governance programme - Lead on B2C CRM programme from conception, transforming the management of the relationship with MAG's customers/ passengers through organisational, process and system changes. Addresses Service Recovery, Marketing, Customer Insight and Social Media developments - Ledโฆ Show more Internal consultant with a change facilitation role at Manchester Airports Group with strategic and delivery responsibility.Key achievements:- Development and Implementation of BI and data governance programme - Lead on B2C CRM programme from conception, transforming the management of the relationship with MAG's customers/ passengers through organisational, process and system changes. Addresses Service Recovery, Marketing, Customer Insight and Social Media developments - Led B2B CRM project to support the organisation's management of critical business accounts (Airlines, Retailers, Tour Operators)- Led development of Shared Service function for key group functions including project management of associated ERP projects and upgrade from Oracle 11.5.9 to R12- Conceived and led the delivery of Oracle iProcurementAdditional skills include Stakeholder Management including at Exec Board level, Supplier relationship management, procurement cycle and vendor selection, budget control and benefits management. Management of BI delivery team.Familiar with a range of technologies including Oracle E Business Suite (including Release 12), OBIEE and CRM On Demand. Show less