Suzanne Dickson Email & Phone Number

Manchester Area, United Kingdom

Senior PMO Analyst supporting the Bus Franchising Programme. Buses are being brought under local control and will be run by Transport for Greater Manchester (TfGM), on behalf of Greater Manchester Combined Authority (GMCA), in the biggest change to public transport in the city-region in over 40 years.Supporting the Programme from a PMO perspective:- Managing & Governing the Change Control Board- Managing the Programme risk and issue log and produce monthly MI to Programme Managers- Manage MSP plans with dedicated workstreams such as Information Systems, Fares & Ticketing.- Supporting and Quality Assuring Status Reporting- Supporting Board packs & meetings.Generally getting involved in every aspect of the programme which is so varied from ticketing to new IT systems, customer contact, staff uniforms and fleet - there is a lot going on!

Manchester Area, United Kingdom

PMO Analyst supporting the Finance Transformation Programme on a part-time basis. The Finance Transformation programme (FTP) is updating and improving the university’s finance system and processes, delivering benefits from business process, people and technology changes. Key accountabilities involve: • Establishing, supporting and facilitating a number of key governance forums e.g. Programme Delivery Groups, Business Design Authority and Change Board. • Ownership of the Programme RAID log, ensuring process and Quality Assurance is adhered too and facilitating a monthly Programme Risks and Issues meeting with key stakeholders from the Programme Team. • Supporting requests from the central Strategic Change Office including monthly Status Reports and updated Resource Trackers. • Supporting Stage Gateways to ensure successful transition into the subsequent phase of delivery• Ownership of the programme Change Control process, facilitating change board meetings.• Collating information for programme board packs, facilitation and minute taking of the meetings.• Day to day management of the Programme SharePoint site

Manchester, England, United Kingdom

PMO Analyst supporting the Programme accountable for the biggest transformation programme the convenience store retailer has ever undertaken. Key accountabilities involve: - Ownership of the Programme RAID Log, ensuring process and Quality Assurance is adhered too and facilitating a monthly Programme Risks and Issues meeting with the Senior Leadership Team and Technical Leads- Organise and support Stage Gateways for all projects within the Programme ensuring all key documentation is in place and all requirements have been met before approval to continue to the next lifecycle phase.- Completing a quarterly Programme Assurance Review of the Programme, measuring the Programme against 12 assurance elements and identifying next steps for improvement where required.- Responsible for the Programme Resource tracker and roll-off of resources as the Programme ramps down to closure.- Ownership of the Programme Change Control process, facilitating both Change Forum and Change Board meetings.- Quality Assurance of the weekly status reports and ad-hoc support to Projects Managers as required. - Provide cover for the Programme PMO Lead when required

Manchester, United Kingdom

PMO Analyst assigned to an IT Security Project within the Bank Separation Programme. The project was accountable for exiting the current IT Services agreement and setting up a new Security Operating Model. The role involved aiding the Programme Manager on the PMO disciplines and processes including:• Regular reviews of the RAID Logs and completing Quality Assurance sessions with the Programme Manager and the central IT Risk team. • Quality Assuring the workstream status reports • Supporting the creation and updating of Microsoft Project Plans• Change Management• Gateway Lifecycle Governance and facilitating deep dive sessions• Attending a monthly IT Security Steering meeting with senior stakeholders for minute and action taking. • During this role I obtained knowledge and an understanding of the IT Security Service environment.

Manchester, United Kingdom

PMO Analyst supporting the Programme accountable for separating the Co-op Bank from the Co-op Group following the Bank’s legal separation and recapitalisation plan in 2013. Specifically aligned to the workstreams of: Transition Service and Exit which was responsible for the decommissioning and removal and all hardware, software, data and datacentre exits and the People workstream which was responsible for all the People related activity regarding to the Separation covering areas such as redundancy, TUPE to third parties and Organisational Re-Design. The role involved aiding Programme and Project Managers on the PMO disciplines and processes including:• Regular reviews of the RAID Logs and completing Quality Assurance sessions with the Project Managers• Quality Assuring the workstream reports • Configuration Management• Change Management• Support the updating of Microsoft Project Plans• Gateway Governance and facilitating deep dive sessions• Producing monthly Senior Stakeholder reports and attending Steering meetings when required for minute and action taking.

Manchester, United Kingdom

PMO Analyst working on the Telephony projects within the Retail space. Supporting around 20 projects and 15 PMs at any point with the project disciplines of RAID, Project Plans, Status Reports, Change Requests, Project Governance and SharePoint services. As well as being a point of contact for other key stakeholders such as the Head of Programme Delivery, Programme Mangers and Delivery Managers on any PMO queries.

Manchester, United Kingdom

Project Analyst – Co-operative Banking Group, Group IT: within the Organisational Design Team, Manchester (Contract)Supporting the Programme Manager on a large scale programme which is responsible for the biggest restructure to date within the Co-operative IT sector. Responsibilities include; status reporting, creating and maintaining project plans, risks and issues, change management, data analysis and managing the approval of resource requests for FTEs and contractors.

Manchester, United Kingdom

Reporting, tracking and obtaining approval for all resource requests within Group IT including Temporary Resources, Contractor Resources, Consultancy Agencies and Managed Services.Responsibilities:•Play a key part in the resource process for any resource requests. Ensuring banks processes are followed to obtain the relevant approval to proceed with recruitment and contract extensions•Recently introduced are the CMUs (Cost Management Units) which need to sign off any spend including resourcing and I work closely with these new teams to ensure all relevant approval is obtained including compiling the reports for submission, coordinating any challenges / queries / feedback and facilitating weekly audio calls.•Produce weekly report for Head of Group IT Operations in relation to new requests, extension requests, rate increases and analysing how any new recruitment will impact set headcount targets. •Maintain contractor database with up to date information•Review and approve any Purchase Orders for contractor & consultancy requests via the ineed system.•Involvement in Ad-hoc pieces of work

Halifax, United Kingdom

Contractor Operations Analyst Role within the Practice Pool Division of Group IT at Lloyds Banking Group. The Practice Pool is a pool of approximately 1,000 Project Managers, Business Analysts and Implementation Managers with approx 500 of these being contract resources. Responsibilities:•Responsible for the extensions of 500 contractors within the Practice Pool, working with Assignment Managers and Practice Leads to determine if extensions are required.•Following process to raise renewals ready for approval on the PeopleFluent system.•Manage a Practice Pool Contractor Renewals mailbox which is the main point of contact for our suppliers, assignment managers / line managers, contractors, Group IT resourcing team & Practice Leads.•Maintaining Headcount database with accurate and up to date information on our contractors.•Onboarding & Offboarding of our non-preffered supplier contractors (approx 50 resources), ensuring they have laptop's, log on's, added to the time management system then removing access & collecting laptops once due to leave.•Point of contact for suppliers for any rate increases / overtime requests they receive, follow internal processes and work with Practice Leads to obtain relevant approval. •Payment of our non-preferred suppliers – raising Purchase Orders on i-need system, paying invoices and point of contact for suppliers for any payment queries.

Manchester, United Kingdom

Reporting & Data Analyst/ Resource Co-ordinator within the Resourcing & Sourcing team, Supplier Management (Temporary Position) – Lloyds Banking Group. Wythenshawe, ManchesterThis is the same role I completed from October 2007 to January 2009 (2 years in total within this role).Details of the role and responsibilities are further below but additional responsibilities to this current role were :•Producing weekly reports using Excel & Access for the Group IT Steering Committee, a committee comprising of senior management who discuss the way forward for permanent and contractor recruitment within Group IT. These reports are also then sent on HR for review and approval.•Stakeholder management is crucial as being able to feedback any adverse feedback regarding requests from the Steering Committee or HR to the requesting line managers is an integral part of the role.•Following the merger with HBOS there has been an increase in workload as we now receive contractor requests for both heritage HBOS and Lloyds. As HBOS have different strategic suppliers to Lloyds we are now working with an increased number of agencies to fulfil our requirements. •There are approximately 1,500 contractors and temps within Group IT of Lloyds Banking Group and all requests for new resources or for the renewal of any resources come through our team mailbox which I managed, so working efficiently and being able to work pressure at times is key.

Manchester, United Kingdom

PMO Support Analyst within the SD Project Management Office (Temporary Position) – Lloyds Banking Group; Wythenshawe, ManchesterResponsibilities:•Managing RFQ’s (Request for Quotes) using the IBM tool Clearquest, this involves compiling quotes for resources, assisting PM’s on how to use the tool when required and chasing Technical Line Managers when quotes are not provided within SLA.•Processing contractor invoices and I was main point of contact for Ajilon Contractor queries within Technical Management.•Producing a monthly MI Pack detailing the month’s RFQ figures, invoice statistics and data relating to offshore resources within Technical Management using Excel & Powerpoint.

Manchester, United Kingdom

Reporting & Data Analyst/ Resource Co-ordinator within the Resourcing & Sourcing team (Temporary Position) – Lloyds Banking Group; Wythenshawe, Manchester Responsibilities:oProcessing ERAF’s (external resource application form) received from PM’s/team leads/directorate resource teams requesting external resources. Checking the forms to ensure the data is correct, recording them on the resource database and passing them onto our resource agencies both here in the UK and our Indian agencies. oProduce weekly reports using Excel, e.g. the ERAF report which details the number of applications received within a week, from which directorates and whether they are for off/onshore resources. oChallenging requestors and/or the HoFs, e.g. when someone requests to use a UK based supplier rather than to utilise our strategic offshore suppliers.oTook on the permanent recruitment authorisation process for IT, this involved collating the requests for new job vacancies, ensuring these were approved through the weekly resource meeting, maintaining a database including the details of all the permanent current vacancies and working with the HR team to track the process of the applications as well as producing monthly Excel reports.

Ba (Hons), Business Studies, 2:1

Activities and Societies: Some of the modules completed include; Business Environment, Business Decisions using Spreadsheets, Accounting &.

3 A-Levels, Business Studies, Geography & Graphics, Business Studies, German & Graphics

A-Levels in Business, Geography, Graphics and German