As an IT Consultant at DCAD, I play a pivotal role in supporting educational institutions by providing comprehensive IT support and leading the migration to cloud-based solutions. Here are the key highlights of my role:Collaborate with the Senior Leadership Teams to escalate, report, and resolve issues while advising on leveraging technology for school advancement.Expanding school’s use of the Microsoft 365 platform, incorporating SharePoint/OneDrive Business for cloud document storage and Team sites for staff and student online learning.Manage on-site ICT personnel, overseeing their work and ensuring smooth operations.Provided expert advice on technical solutions, best practices, and data protection, ensuring compliance with industry standards.Support teaching staff and students with their ICT needs, offering prompt assistance and troubleshooting technical issues.Conduct user onboarding and staff inductions to ensure seamless integration into the technology ecosystem.Install interactive panels and other equipment to enhance the learning environment.Manage wireless networks optimising performance and security.Liaise with third-party tech support providers to promptly resolve technical issues.Install and maintain door entry system software and CCTV systems to ensure safety and security.Conduct training sessions to empower teachers in utilising different software and adopting new tech solutions.