Martin Downey Email & Phone Number

A versatile and results orientated Service Delivery Manager with over 7 years diverse experience working for large, multi-site corporate employers in a centralized IT environment, delivering ITIL best practices, proactive risk management, reducing costs and building effective delivery teams. A proven track record of minimising system downtime and enhancing issue resolution processes through rigorous CSIP programs and CAB plan-ning.Highly skilled in managing complex projects and delivering impactful IT services supported with over 20 years’ experience within the IT industry. With an exposure to a wide range of industry sectors, such as Retail, Telecoms, banking, and public sector. Establishing a well-rounded knowledge of key areas such as, but not limited to, Infrastructure, Data Storage, Supply Chain and Point of Sale.A highly organized and self-motivated professional, recognised as a builder and leader of high performing teams by engineering a culture of trust, respect, and collaboration; valuing their ongoing training and development to build skills and professionalism. Extensive experience in project management, change management and stakeholder management, acting as a trusted source of advice. Enthusiastic about contributing to a transformative organization and delivery exceptional results.

Listed skills include Management and Retail.

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  The Radcliffe School