Martin Hill Email & Phone Number

Hayes, Greater London, United Kingdom

Summary:Working within a large global team offering 24 hour user support. Responding to customer raised queries / issues via ticket/chat/phone. Additionally working with monitoring tools to respond to server side issues promptly. All whilst working within an ITIL framework and adhering to SLAs.Skills aquired / used in this role:Windows Server.PowershellServer Hardware and iLO/iDRAC consolesActive Directory/DNSIIS - App pool, site and SSL supportMSSSQL Server - Setting up or supporting SQL users, backups, and jobs.VMWare - vCPU, vRAM, and vDisk support, Server Monitoring - Utilizing server monitoring tools to respond to server down, application/service failures, URL/Ping/Port alerts.Commvault Backups

Slough

Career progression from Service Desk Apprentice to Desktop Support Analyst. Summary:Based within a busy support team which has seen significant changes resulting in improved structure and the ability to run with one Desktop Support member. Dealing with a huge network of both internal and external clients to provide daily support to over 1000 employees currently working at LeasePlan’s UK HQ. Solely managing the Desktop support BAU tasks. Involvement in a variety of projects providing technical support / advice around BAU tasks.Skills acquired in this role:Microsoft Operating systems – Windows XP to Windows 7 and Windows 7 to 10 Migrations.Windows patch managementWindows Deployment Services Lotus Notes & Office 365 supportEnterprise printer supportHP Laptop & desktop support.Call logging using LANDesk and USD Helpdesk software.Ethernet patchingActive Directory administrationAsset managementVPN support – External user supportAV Support for meeting rooms and display screensPC hardware diagnostics CompTIA A+ CertificationWindows 7 Certification - MCTSXen App, Xen Desktop, RES Profile ManagementRemote user support Group Policy troubleshooting.MobileIron MDMKofax Document ManagementSymantec Endpoint Protection and Firewall and Endpoint EncryptionLANDesk design for the Service DeskAuditing and IT GovernanceMalware inspection and removalVideo Conferencing support, Cisco and Polycom unitsSupport and configuration of mobile devices and tablets on iOSEnsuring information security and compliance is met and relevant documentation continually updated andd reviewed.

Mcts, Customer Service Support/Call Center/Teleservice Operation, Qualified

Also achieved: Windows 7 (70-680 exam) A+ Certification N+ Certification

Diploma Applied Science, Forensic Science Btec, Ddm

Education record