Martin Ivanov Email and Phone Number

At Tek Experts, we’re a close-knit team that spans 4 continents.We provide the business and IT outsourcing services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.• Responsible for the end-to-end recruitment process• Recruitment of software support engineers, non-technical agents, bilingual agents•… Show more At Tek Experts, we’re a close-knit team that spans 4 continents.We provide the business and IT outsourcing services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.• Responsible for the end-to-end recruitment process• Recruitment of software support engineers, non-technical agents, bilingual agents• Providing weekly updates to the respective departments• Participating in international recruitment for software support engineers in other regions of the company• Communicating daily with Hiring Managers to build a recruitment strategy• Assisting other team members if neededsee less Show less

- Implement and develop inovative recruitment and sourcing strageties- Create and manage my own talent pool with highly quilified candidates for the specific hiring needs- Act as a point of contact with the various internal and external stakeholders- Achieve outstanding results based on pre-determined KPIs, budget and hiring demands

Daily overview of team and individual KPIs.Ensuring KPIs are met accordingly within deadlines.Building training, processes and materials needed for further agent development.Utilizing and following knowledge management practices.Providing employees with targeted trainings they need to gain the knowledge and abilities necessary to fulfill their day-to-day responsibilities and coaching towards continuous success.Monitoring daily tasks to ensure adherence to quality guidelines… Show more Daily overview of team and individual KPIs.Ensuring KPIs are met accordingly within deadlines.Building training, processes and materials needed for further agent development.Utilizing and following knowledge management practices.Providing employees with targeted trainings they need to gain the knowledge and abilities necessary to fulfill their day-to-day responsibilities and coaching towards continuous success.Monitoring daily tasks to ensure adherence to quality guidelines and service level agreements.Driving improvement of work processes and policiesCreating personal development plans for team members for improving their current performance as well as gaining abilities to move up another role.Responsible for resolution of complex technical issues within predefined deadlines.Auditing and monitoring the team daily tasks to ensure adherence to quality and technical process guidelines.Ensuring all product and new processes implemented within the company are delivered to the team and the project on a daily basis.Overseeing and analyzing real time agent interaction and customer satisfaction.Monitoring the workload of the team and maintaining support tickets to adhere to service level agreements.Delivering internal and external resources to coach consultants towards customer satisfaction and case resolution.Ensuring the accurate capture of all required information in the respective tools from the entire team towards swift case resolution.Creating personal development plans as well as team development strategies; Root cause analysis of behavioral patterns.Mentoring and developing our new editions to our SME team.Promoting team synergy and spirit by creating a comfortable and friendly work environment.Acting as a Team Leader back-up on request. Show less

- Formulate and implement Recruiting/Sourcing strategies- Work through all sourcing channels to find active and passive candidates- Participate in Recruiting Fairs and Events- Promote and manage the Referral Program- Support all activities related to recruitment and selection in order to achieve the department’s goals- Contact all collected leads and invite to assessment- Pre-select possible candidates that fit in each program’s profile- Assess candidates according… Show more - Formulate and implement Recruiting/Sourcing strategies- Work through all sourcing channels to find active and passive candidates- Participate in Recruiting Fairs and Events- Promote and manage the Referral Program- Support all activities related to recruitment and selection in order to achieve the department’s goals- Contact all collected leads and invite to assessment- Pre-select possible candidates that fit in each program’s profile- Assess candidates according to the programs’ needs- Engage in direct contact with every candidate providing complete information of the program for which the candidate is being considered- Support his/her immediate superior in all relevant activities Show less

- Advise customers via email, chat and phone regarding various inquiries- Handling customer objections using highly advanced soft skills- Consistant overall highest results in the Spanish team- Training and guiding the new hires

-Advising customer regarding different investment strageties in order to maxime their ROI- Searching for the best posible invesment opportunities for the clients- Achieved the highest and one of the best overall results of the entire Spanish team and company overall