Building and Leading international team of 35+ Senior and Junior Cloud Engineers, developing and supporting enterprise solutions based on AWS and Azure technologies for more than 15 customers.- Overseeing day-to-day activities and performance of the Team, ensuring all strategic goals are met- Driving and developing initiatives for service excellence, quality and productivity improvement- Leading customer transitions and projects- Ensured sustainable team growth with more than 300% for the past 12 months- Actively involved in the DevOps practice implementation within Cloud Capability. Building knowledge within the team in cloud agnostic tools like Terraform, Ansible, Jenkins, etc.- Encouraging and supporting infrastructure automation solutions using Python, PS, CF- Mentoring and onboarding of new engineers- Actively collaborating with global technical solutioning teams in designing and applying Cloud Offering portfolio- Building and developing AppOps knowledge and expertise within Cloud Capability- Close communication on projects, pre-sales and escalations with Customers, Account Teams, Project Management Teams and Leadership on all levels- Procedures and processes definition and improvement

Leading mixed technology team with more than 60 technical engineers and 5 team leads, providing services in .NET Middleware, MS SQL, SharePoint, Software Distribution, Application Packaging, Citrix, VMware and Windows Server Infrastructure technologies for more than 30 customers. - Develop and drive initiatives for service excellence, ensuring high level of efficiency- Ensure organizational goals and contractual commitments are met (e.g. budget/cost, service availability, etc.)- Planning, estimation and management of projects- Supporting Team members in their personal and professional development and encouraging high performance team culture- Manage and prioritize work items across team members and other teams to ensure billable targets are met- Responsible for Product Portfolio development- Define and improve KPI metrics across technologies- Effectively manage workflow across multiple system areas and functions- Budget planning and management- Advise higher management and peers on matters of importance to areas of responsibility and improvement- Manage and improve productivity and quality of the service- Onboarding new business for technologies in and out of scope

Leading delivery team of 30+ senior and junior Citrix and VMWare engineers, providing high level of support of Key enterprise customers for the company. - Create and drive initiatives for service excellence and ensuring very high efficiency- Supporting Team members in their personal and professional development and encourage high performance team culture- Responsible for team strategy planning, including steady growth of the team and portfolio development- Actively participate in capability strategy development- Taking care of team workload distribution- Manage people recruitment, cost management and direction-setting within the area of responsibility- Ensure operation and financial efficiency targets are being met- Assess customer business needs and propose appropriate solutions- Planning, estimation and management of projects. Onboarding of new business- Propose/influence direction-setting- Resolve/monitor customer escalations as appropriate

Technology Team Lead in a team of 25+ engineers. Duties in scope, but not limited to:- Provide operational team leadership- Maintain technical and process knowledge in the team- Strictly follow ITIL/ITSM processes and procedures- Understand the core tools in use and how they should be optimally utilized- Act as a stand in for the Team Manager during absence/vacation- Lead specific projects within the delivery team to improve productivity, quality and cost- Conduct regular operations meetings to tackle day to day delivery issues and ensure follow through on action items- Lead and attend SLA Reviews and implement action items to ensure compliance- Motivate, encourage and inspire the team to meet and surpass the service provision and customer satisfaction goals- Contribute in quality and productivity improvement projects- Conduct one on one sessions with the team members with focus on process/operational improvements- Act as technical advisor for transition and transformation projects- Use regular measurement methods to evaluate team efficiency- Act as a key lead within the delivery team

Delivery Lead and Technical Subject Matter Expert for HPE customers within the scope of all Microsoft Server-based technologies. Responsible for:- Providing technical expertise within the scope of all portfolio technologies, including but not limited to - Windows Server, AD, DNS, DHCP, MSSQL, NPS, Certification Services, Hyper-V, VMware, Citrix, File&Print services, Backup services - Providing leadership and direction to the service delivery organization for the represented accounts- Coordinating role within the respective service tower for Account Service Team- Lead and coordinate customer projects- Identify technical resources to complete projects and change management activities- Resource planning and labor tracking in conjunction with the Service Manager- Manage and ensure all deliverables are met for the respective service tower- Lead escalations within the respective customer accounts- Lead operational changes for the represented tower- Customer operation and service level monitoring and accountability- Consult presales in customer negotiations- Resolve performance issues and execute corrective action plans. Work with technical partners on root cause analysis