Martin Lafferty

Martin Lafferty Email and Phone Number

Applications Team Manager at NHS Greater Glasgow and Clyde @ NHS Greater Glasgow and Clyde
glasgow, glasgow city, united kingdom
Martin Lafferty's Location
Motherwell, Scotland, United Kingdom, United Kingdom
Martin Lafferty's Contact Details

Martin Lafferty work email

Martin Lafferty personal email

n/a
About Martin Lafferty

Martin Lafferty is a Applications Team Manager at NHS Greater Glasgow and Clyde at NHS Greater Glasgow and Clyde. He possess expertise in technical support, windows 7, windows xp, active directory, troubleshooting and 19 more skills. Colleagues describe him as "I worked with Martin for about a year, and it was a pleasure. Although I wasn't directly responsible for training him, I saw him make quick progress in learning a VERY complicated role and organization. I never had any concerns about his ability to handle complex issues and work without much guidance - but at the same time, he wasn't afraid to ask for advice or support. Martin was also willing to volunteer for additional work, even when team morale was suffering. He is easy to speak to and, despite us being in different countries, I feel like we developed a good working relationship. " and "It was a pleasure to have Martin on my shift for the short duration as he picked up the role very quickly during training and showed initiative by asking very detailed and relevant questions to the role. Since being fully training Martin has become a competent Incident Manager who shows great potential the more he learns. Martin is also an excellent communicator and isn't afraid to ask difficult questions on conference calls and in chats to get the desired results. I wish Martin the best of luck in his future career."

Martin Lafferty's Current Company Details
NHS Greater Glasgow and Clyde

Nhs Greater Glasgow And Clyde

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Applications Team Manager at NHS Greater Glasgow and Clyde
glasgow, glasgow city, united kingdom
Website:
nhsggc.org.uk
Employees:
4653
Martin Lafferty Work Experience Details
  • Nhs Greater Glasgow And Clyde
    Support Team Manager - Specialist Applications
    Nhs Greater Glasgow And Clyde Mar 2022 - Present
  • Nhs Greater Glasgow And Clyde
    Senior Support Analyst
    Nhs Greater Glasgow And Clyde May 2016 - Nov 2024
    Glasgow
    • Job includes delivering end user IT support for clinical and business applications within NHS Greater Glasgow and Clyde; to develop these support services.• To guide and mentor more junior support staff; liaise closely with other eHealth colleagues to agree and commit to common purposes and goals; to support Team Lead in overall development of IT support services.• Provide training and facilitation on supported systems where required, and develop training materials in conjunction with IT Training team.• To influence the development of Information Systems which support the clinical & business processes within NHS Greater Glasgow & Clyde• To support the implementation of new IT systems, new functionality and system changes / upgrades within the service areas covered, ensuring the implementation is successful and delivered on time.
  • Ernst & Young (Ey)
    Incident Recovery Specialist
    Ernst & Young (Ey) Jun 2015 - May 2016
    Glasgow
    • Job included being accountable for identification and coordination of P1SX’s incidents in accordance with the firms ITIL aligned Incident process.• Validation of Incident Impact, creation of an impact statement and declaration of P1S1/2 Major Incidents.• Coordination of time critical technical issues acting as an escalation point to expedite service restoration.• Chair conference calls with P1SX resolution team maintaining a sense of urgency throughout.• Identification of appropriate recovery actions, agreeing timelines and holding teams accountable for meeting agreed targets escalating when appropriate.• Communicate throughout P1SX using appropriate channels articulately expressing all key information to stakeholders.
  • Ncr
    Emea Rmm Technical Lead Analyst
    Ncr May 2013 - Jun 2015
    Eurocentral
    • Job included advance hardware/software support and troubleshooting major escalations• Be a point of escalation for 16 service desk specialists, Rota creation, holiday/timekeeping management and people management• Troubleshooting bespoke applications as well as everyday applications like Microsoft and IBM products i.e. Lotus and Office applications.• On the job learning of up to date solutions including Microsoft Server 2008/2012, VMware Vsphere and server virtualization as well as Microsoft System Centre Configuration Manager 2012 (SCCM)• Creation of advanced macro’s within the GEMS Remedy/AR System environment, as well as basic batch scripts to automate everyday tasks to increase productivity.
  • Ncr
    Emea Service Desk Specialist L2 (System Administrator)
    Ncr Feb 2012 - May 2013
    Eurocentral
    • Job included hardware and software server support. • High level of technical software support for front end users. • Advanced support for SQL, Active Directory, Windows Server 2000/2003/2008• Used GEMS Remedy/ARsystem on daily basis, • Retalix RePOS Solution• CA• Event Management Solution• Responsibilities for business critical processes including end of day reconciliation. • Have to produce new help documentation for first level analysts.• Technical software support for field engineers.
  • Ncr
    Emea Retail Helpdesk Agent (Technical Support Specialist)
    Ncr Apr 2010 - Feb 2012
    Eurocentral
    • Job included providing second level support for self service checkouts.• Take incoming customer calls (via telephone, email, voicemail or other automated alerts).• Learned support tools to like VNC and remote desktop to access self check outs in order to provide a remote solution.• Basic support for SQL, Active Directory, Windows Server 2000/2003/2008.• To work on additional tasks required by Supervisor or Mentor.• Support less experienced colleagues on the helpdesk through joint working, monitoring, direct feedback and knowledge sharing.
  • Ncr
    Field Support Analyst
    Ncr Jul 2007 - Apr 2010
    Eurocentral
    • Job included providing detailed technical support to Service Agents in the field. • Reconfigured break fix terminals.• Adding/Deleting database records (Base24).• Constantly providing high customer service over the telephone.
  • Ncr
    Technical Support Helpdesk Agent
    Ncr Jun 2006 - Jul 2007
    Eurocentral
    • Job included working with the public as a first line technical support helpdesk agent dealing with chip and pin technologies.• Learned new skills and system tools in order to provide a high level of customer service.• Learn new terminal hardware/software• Fault finding techniques,• Ensure contractual SLA is maintained.• Developed a professional telephone manner.

Martin Lafferty Skills

Technical Support Windows 7 Windows Xp Active Directory Troubleshooting It Service Management System Administration Itil Incident Management Sql Integration Management Project Management Vmware Windows Server Business Analysis Help Desk Support Major Incident Management Team Leadership Service Delivery Vmware Vsphere Impact Assessment Hardware Computer Hardware

Martin Lafferty Education Details

  • Taylor High School
    Taylor High School

Frequently Asked Questions about Martin Lafferty

What company does Martin Lafferty work for?

Martin Lafferty works for Nhs Greater Glasgow And Clyde

What is Martin Lafferty's role at the current company?

Martin Lafferty's current role is Applications Team Manager at NHS Greater Glasgow and Clyde.

What is Martin Lafferty's email address?

Martin Lafferty's email address is ma****@****.nhs.uk

What schools did Martin Lafferty attend?

Martin Lafferty attended Taylor High School.

What skills is Martin Lafferty known for?

Martin Lafferty has skills like Technical Support, Windows 7, Windows Xp, Active Directory, Troubleshooting, It Service Management, System Administration, Itil, Incident Management, Sql, Integration, Management.

Who are Martin Lafferty's colleagues?

Martin Lafferty's colleagues are Nicholas Graham, Stephanie Ritchie, Lynsey Mcinnes, Claire Mcdonald, John Currie, Aideen Quirke, Ashlee Mccormack.

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