A key member of a ramp baggage handling team managing all inbound and outbound airlines baggage.• Performing duties hands-on activities in all areas including that which is directly and indirectly associated with aircraft handling.• Maintaining a high standard of loading and unloading airline baggage.• Maintaining correct count when loading multiple luggage containers.• Support other team members to ensure flights are not delayed and loading is notdelayed.• Reporting and correct handling of firearms and other dangerous goods in and out offlights.

A key member of the ICT team supporting IT infrastructure and systems across all display homes, regional and main offices.• 1st and 2nd level support for tier 1 and 2 incidents within Wintel environment and SLA agreements, provide documentation and update knowledge articles to improve on incidents resolution via Service Now/JIRA.• Setup and Decommissioning of IT Infrastructure and Systems for the display within business agreed dates and arrangements with various departments. Including checking data\internet line.• Maintenance and onsite support and resolution for regional staff and managers, Wintel environment and mobile phones support.• Supporting internal projects, this includes consolidation of the Mitel VOIP systems across Simonds Homes to MS Teams.• After leaving Simonds Homes I tried a different field.

Senior IT Service desk analyst in the IT National support team providing 24 by 7 support for the ATO organisation.• 1st level IT support, incident management and incident resolution in accordance with SLA using BMC Remedy.• Deploy and install software applications for ATO end users and executives via SCCM. • Windows OS, Mac, and Mobile (AirWatch) support for ATO end users and executives. • Create, modify, and delete user accounts and groups in AD.• Problem Management with 2nd level support teams and document knowledge articles as per KPI.• After working for ATO took time off to work and help a business for 6 months.

A key member of an IT team supporting IT infrastructure and systems across all petroleum sites, branch offices, and main head office.• 1st and 2nd level support for infrastructure services and applications in accordance with SLA using BMC Remedy ticketing system.• Content Management, creating and maintaining knowledge articles to improve incident resolution this was inhouse Microsoft knowledge base.• Incident and Problem management.• Onboarding and training new team members on Mitel phone system, MS Lync VoIP. • Escalation and Team lead duties (Reporting and managing tickets / queue in accordance with SLA or as directed by the SDM).• After working for Oil and Gas for 9 years, I took a year off.