Martin Posada Email & Phone Number

United States

Northfield, Illinois

Northfield, Illinois

• Responsible for logging complaints into InfoMed Complaint system. Gather all pertinent information that is required to log this in the system. • Issue call tags, sales force notifications, credits and replacement order as required for complaint resolution. • Notify the sales rep about the issue via email, Issue Credits and replacements to the customer as requested. • Follow up on all call tags issued during it's 15th & 30th day after issuance of call tag. • Issue RGA's and product returns as needed. Send out Customer Satisfaction Surveys. • Follow up with sales force for needed information on outstanding issues following the time frames established in written procedures. • Maintain compliance with QSR and ISO regulations and Medline policies and procedures at all times. Ensure written procedures are followed.

Chicago, Illinois

• Leasing, Marketing and resident relations.• Ensure Apartment is ready for the resident to move-in on agreed date.• Manage all operations of the apartments• Demonstrate community and apartment and apply product knowledge to clients needs by communicating the features; close the sale.• Secure new residents signature on appropriate paperwork prior to move-in.

Lake Bluff, Illinois

• Responsible for providing service to inbound customer inquires by providing information and solutions as well as troubleshooting.• Communicate with healthcare facilities, providing product information and handling customer request for service related to technical questions. • Review and resolve all outstanding issues received via email correspondence. Follow up is to be performed and documented with a goal of resolving all pending issues. • Establish relationships and communication as a primary point of contact for healthcare providers to ensure goods receipts have been completed.• Conspire with cross-divisional teams in the coordination and Ensuring data accuracy and integrity.• Maintain detailed data in the applicable systems and monitoring account activity as necessary.• Achieve acccuracy and employee expectations monthly

Northbrook, Illinois

• Interview applicants over the phone to determine their eligibility for the loan they applied for. • Answers inquiries by clarifying desired information; researching, locating, and providing information• Explain to the applicants the different types of loans that are available, as well as the terms of those services. • Analyze applicants financial status, and credit to determine the granting of the loans.• Check to ensure that appropriate changes were made to resolve customers problems. Keep record of customers interactions or transactions, recording details of inquiries, complaints or comments. • Refer applicants to lenders who approve loans for consumers with less than perfect credit. • Following up with the applicants to make sure they were able to insure their loans or if they had any concerns or issues.• Establish friendly relations with customers and maintain ongoing relations with the customers.• Exceed employer expectations in weekly sales; meeting and surpassing quota sales.

Schiller Park, Illinois

• Establish customer relations and assist with any question or concerns.• Helping keep the establishment safe and also secure the safety of the customers.• General Hospitality with the customers.

Chicago, Illinois

• Maintain a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and current residents meet.• Answer incoming phone calls and handles each call accordingly, service request, etc.• Update online advertising to reflect current market pricing on a weekly basis.• Actively coordinate and schedule resident appointment to discuss leasing options.• Monitor advertising effectiveness. Gather information about market competition in the area and file.