Family Law Mediation- Divorce Settlement Agreements- Maintenance Agreements - Parenting Plans

The Service Project Manager is responsible for four main functions1. Post Warrantee Contract with OpenServe2. Post Warrantee Contract with Telkom Mobile3. Ad Hoc (Vandalism Repair) Process 4. Contract Management (Contract between Huawei and Telkom Mobile and between Huawei and Sub-Contractors)Post Warrantee ContractThe Service Project Manager must ensure customer satisfaction and network stability.By using Project Management methodology such as maintenance plan… Show more The Service Project Manager is responsible for four main functions1. Post Warrantee Contract with OpenServe2. Post Warrantee Contract with Telkom Mobile3. Ad Hoc (Vandalism Repair) Process 4. Contract Management (Contract between Huawei and Telkom Mobile and between Huawei and Sub-Contractors)Post Warrantee ContractThe Service Project Manager must ensure customer satisfaction and network stability.By using Project Management methodology such as maintenance plan management, maintenance operation management, network issue management and customer communication management…. etc., to change maintenance delivery mode from passive to active, from equipment orient to customer orient, and from network element management to network-oriented management.To reach the balance between network security, and customer satisfaction, and provide contractual delivery of maintenance project.Maintenance Delivery Scope/Regulation & Plan Management• Develop and Implement Maintenance Main Plan• Develop Human Resource Requirement PlanMaintenance SOP Key Actions• Alarms analysis and handle• Data backup• Disaster recovery/switch over test• Rectification implementation• Equipment health check• Incident Drill down• Wireless network function risk supervisionRoutine communication with customerAd Hoc (Vandalism Repair) Management Process• Manage the end-to-end process for Vandalism repair.• Manage and improve process and associated App (System)• Align Customer expectations with delivery teams’ capabilities• Ensure Revenue is triggered, and Customer is invoiced for work completedContract Management (Between Huawei and Telkom Mobile and between Huawei and Sub-Contractors)• Contract Review and Analysis• Confirmation Service Delivery Scope/Regulation with Customer• Manage SLA and Performance KPI’s Show less

National Field Maintenance Manager – Telkom Mobile and National Corrective Maintenance Manager for Telkom Mobile and MTNFunctions & Responsibilities:Field Maintenance (FM) operation of all Regions and ensuring SLA’s & KPI’s are adherence too, including interfacing with internal departments and customer. Ensure that FM Comply to processes and procedure to provide world class network availability and reliability.Subcontractor management/teams competence development.Day to… Show more National Field Maintenance Manager – Telkom Mobile and National Corrective Maintenance Manager for Telkom Mobile and MTNFunctions & Responsibilities:Field Maintenance (FM) operation of all Regions and ensuring SLA’s & KPI’s are adherence too, including interfacing with internal departments and customer. Ensure that FM Comply to processes and procedure to provide world class network availability and reliability.Subcontractor management/teams competence development.Day to day management of Radio (BSS) & Transmission (MW) and 3rd party equipment.Manage the Provisioning of Radio (BSS) & Transmission (MW) and 3rd party.Technical support staff management for BSS, Transmission and 3rd party equipment.Manage and control all operational issues & agenda.Interface to the regional customer and handle customer complaint of field maintenance work.Regional costumer coordinate and report.Coordinate with Local and Global NOC (Network Operations Centre) for efficient implementation of service request and complaint handling.Project Management and control.Manage all the activities with allocated resources (man & machine) with the best utilization.Analyses of all Field maintenance reports and ensure overall improvement.Spare parts management and Regional warehouse surveillance.Maintain and improve quality.- Quality deployment and integration of new nodes (infra as well as equipment)- Field Maintenance delivery quality surveillance and control.- Maintenance quality improvement. Show less

Regional Manager/Regional Field Operations Manager – Vodacom (part of Vodafone)The Regional Manager is the focal point of all site assurance and service assurance activities. The Regional Manager focuses on the key performance of the Regional Field Operations team and the operational network. From mid-December 2016 to mid-March 2017, I also acted as the FSO Head on the Vodacom Project (Field Services Operations Head). This meant taking the lead for the project from a National… Show more Regional Manager/Regional Field Operations Manager – Vodacom (part of Vodafone)The Regional Manager is the focal point of all site assurance and service assurance activities. The Regional Manager focuses on the key performance of the Regional Field Operations team and the operational network. From mid-December 2016 to mid-March 2017, I also acted as the FSO Head on the Vodacom Project (Field Services Operations Head). This meant taking the lead for the project from a National perspective and being the single interface to the Customer.Functions & Responsibilities:Define and set up of Resource Management routines based on main goals and priorities defined by operations management. Co-ordinate works with other operation work areas management e.g. 1st Level Operations, 2nd Level Operations etc.Planning of Human Resources within the Field Operations function.Control Field Operations operational performance as per contractual KPI’s e.g. Mean time to repair Vendor & Sub contract management i.e. ensuring that vendors or subcontractors are performing in according with service level agreement. Support other parts of the organization to resolve outages and incidents Recognize the training requirements for personnel and give coaching where applicable.Conduct or participate in recruitment interviews for selection of personnel.Provide the FSO Head with reports of Field Operations team performance on a scheduled basis.Responsible for financials within the Field Operations Team. Maintain an accurate and sufficient list of spare parts. Ensure that all personnel performing site works follows standard operational processes and procedures.Manage performance of all staff and subcontracting staff. Show less

Resolving resource constraints and/or conflict that affect multiple projects in the Africa RegionAligning organizational/strategic direction that affects project and program goals and objectivesResolving issues and change management within a shared/matrix structureScope of the projects included: New Microwave installations including power systems- Microwave equipment swap-outs and traffic cut-over - Capacity upgrades and Network Optimization- NMS and DCN upgrades… Show more Resolving resource constraints and/or conflict that affect multiple projects in the Africa RegionAligning organizational/strategic direction that affects project and program goals and objectivesResolving issues and change management within a shared/matrix structureScope of the projects included: New Microwave installations including power systems- Microwave equipment swap-outs and traffic cut-over - Capacity upgrades and Network Optimization- NMS and DCN upgrades (Hardware and Software including optimization and re-configuration)- Full turnkey solutions including towers and associated civil worksExcellent knowledge of the process and procedures surrounding Project execution and the specific challenges faced in the Region. This is considering the PMBOK principles of:- Initiating, Planning, Execution, Monitoring and Control, ClosingStrong financial ability is also essential combined with excellent man-management and inter-personal skills. The following needs to be included and managed in all projects:- Scope and Schedule (Time = Money)- Budget (Profitability – Gross Margin calculations)- Resources (Own staff and Sub-Contractors)- Risk and Safety ManagementRegular interaction with all direct team members regarding Project status, revenue forecast and budget constraints and performance.Customer Support during the Implementation phase and post Acceptance. - Ensure the required Customers' Technical Support and technical issue are resolved via email, phone and on-site.- Manage training to Customers in the use of system and applications as related their network.- Identify and correct or advise, on operational, technical, functional and performance issues in customer's equipment.- Manage and oversee all SLA’s (Service Level Agreements) in the Region Show less

General ManagementEstablishing of new Company in CameroonManage the day to day operations of the CompanyManage Staff and all Staff related issueso Nigeria: 50 Permanent Staff members and 10 Contractorso Cameroon: 15 Permanent Staff members and 3 ContractorsFinancial Management Provide and manage the Companies budgetManage the Companies Cash FlowBroker financial deals with Banks or other interested parties to ensure the growth of the CompanyObtain funding… Show more General ManagementEstablishing of new Company in CameroonManage the day to day operations of the CompanyManage Staff and all Staff related issueso Nigeria: 50 Permanent Staff members and 10 Contractorso Cameroon: 15 Permanent Staff members and 3 ContractorsFinancial Management Provide and manage the Companies budgetManage the Companies Cash FlowBroker financial deals with Banks or other interested parties to ensure the growth of the CompanyObtain funding for new projectsResponsible for all Capital acquisitions in the specific countryProject CostingProvide detailed quotations to CustomersProvide detailed proposals in response to any RFxNegotiate pricing with CustomersSign final agreements with Customer MarketingDevelop new business opportunities for the CompanyIntroduce new concepts to the marketImprove the over-all visibility of the CompanyProject ManagementManage Nera projects in Cameroon and the DRCNew Microwave installations including power systems for MTN Cameroon and Airtel DRCMicrowave equipment swap-outs and traffic cut-overs (Swap previous Vendor’s equipment and antennas with Nera equipment and antennas)NMS and DCN upgradesAssist with implementation of a new world-wide Project Management tool for Nera Show less

Systems strategy and IntegrationContract Management Process Engineering / Business AnalysisProject/Program ManagementPresented at International User conferences and GE Smallworld Steerco meetings in Prague (Czech Republic), Majorca (Spain), Cologne (Germany) and in Bern (Switzerland)Provided training on various tools, systems and processes