Martin Stapleton Email & Phone Number

Syracuse, New York, United States

Customer Service: Ensuring high-quality customer service is provided to clients visiting the branch. This involves addressing customer inquiries, resolving issues, and handling complaints. Staff Management: Supervising and guiding the branch staff, including tellers, customer service representatives, and loan officers. This includes hiring, training, scheduling, and performance evaluations. Sales and Marketing: Setting sales goals for the branch and implementing strategies to achieve them. This may involve promoting new products and services, as well as cross-selling to existing customers. Financial Management: Monitoring the branch's financial performance, including revenue, expenses, and profitability. They may also be responsible for approving loans and managing the branch's budget. Compliance: Ensuring that the branch operates in compliance with banking regulations and internal policies. This involves staying updated on regulatory changes and implementing procedures to maintain compliance. Business Development: Identifying opportunities for business growth and expansion within the branch's market area. This may involve forming partnerships with local businesses or participating in community events. Risk Management: Assessing and mitigating risks associated with the branch's operations, such as fraud, security breaches, and operational errors.

Syracuse, New York, United States

Direct customer interface which included opening new client accounts, educating customers regarding various products and service offerings. Review client financial information and provide personalized recommendations for financial goals and planning.Participated in the LEAP Program which included training and professional development opportunities to enhance knowledge.

Syracuse, New York

Office Manager, overseeing P&L, customer engagement (600 clients monthlty) and new services

Syracuse Ny

Client Lead Generation, ranked #1 company wide producer for new business submissions for three consecutive years. Achieved 93.5% client retention rate, surpassing industry average.

Syracuse Ny

Achieved consistent year over year revenue growth, driving franchise national sales level to 8th out of 639 locations.Recognized as the #1 office manager nationally for new patient treatment acceptance for consecutive months in 2019.

Knoxville, Tennessee, United States

Revitalized underperforming branch by evaluating daily business operation processes and implementing changes that resulted in branch revenue to 3rd out of 42 locations.Promoted from within in 2012.

Knoxville, Tennessee, United States

Developed a sales and marketing strategy to build potential customer pipeline that resulted in an increase of sales volume of over 50% in the first year.Implemented quality process improvements focused on operations, customer service and safety to increase profitability.

Knoxville, Tennessee, United States

Developed and implemented the sales management directives and strategies responsible for an increase in rental sales growth of 60% over six years from $5 million to $8 million. Promoted to Area Car Sales Manager and implemented strategies for the automotive sales division that had never achieved profitability in the divisions seven year history. Achieved the #1 ranking for all US locations by generating 62% year over year automobile sales growth.

Knoxville Tn

Founded and managing partner. Led strategic direction and growth: expanding from one to four stores in 4 years. Oversaw P&L of all stores video sales and rental company growing to four locations with annual sales of $2M. Oversaw all aspects of operations including budgeting, merchandising, and customer service,Hired and managed a staff of over 30 employees.