Martin Stapleton Email & Phone Number

Knoxville, Tn

Developed and managed a team to exceed company financial goals with a focus on attaining world-class customer service. Reversed an underperforming branch by evaluating daily business operation processes and implementing changes that resulted in being one of the top 3 branches in the region. Increased customer relationships through training and developing all team members to exceed customer retention and loyalty. Responsible for forecasting and attaining annual P & L projections through… Show more Developed and managed a team to exceed company financial goals with a focus on attaining world-class customer service. Reversed an underperforming branch by evaluating daily business operation processes and implementing changes that resulted in being one of the top 3 branches in the region. Increased customer relationships through training and developing all team members to exceed customer retention and loyalty. Responsible for forecasting and attaining annual P & L projections through monitoring daily activity of financial numbers of new loans, renewable loans and controlling bad debt. Established relationships with local community by developing marketing plans that increased growth. Show less

Knoxville, Tn

Increased revenue volumes with existing accounts as well as developing a sales and marketing strategy to build a pipeline of potential customers for RSC Rental Equipment. Built customer loyalty and maintained a high account retention rate by developing strong business relationships through frequent communication and regular client visits with key decision makers. Implemented quality process improvements that focused on safety, financials, operations and customer service. Conducted… Show more Increased revenue volumes with existing accounts as well as developing a sales and marketing strategy to build a pipeline of potential customers for RSC Rental Equipment. Built customer loyalty and maintained a high account retention rate by developing strong business relationships through frequent communication and regular client visits with key decision makers. Implemented quality process improvements that focused on safety, financials, operations and customer service. Conducted monthly surveys to ensure customers are receiving exceptional service. Show less

Knoxville And Tri-Cities, Tn

Earned promotion to oversee sales and profitability of four branch rental locations and was successful in increasing the area’s growth and expansion to eight locations in East Tennessee. Developed and implemented the sales management directives and strategies that increased sales growth from approximately $5 million to $8 million, a 60% increase in sales volume over six years.Recognized and awarded as the #1 ranked Area Sales Manager (out of 25) for all of Tennessee during 2006 based on… Show more Earned promotion to oversee sales and profitability of four branch rental locations and was successful in increasing the area’s growth and expansion to eight locations in East Tennessee. Developed and implemented the sales management directives and strategies that increased sales growth from approximately $5 million to $8 million, a 60% increase in sales volume over six years.Recognized and awarded as the #1 ranked Area Sales Manager (out of 25) for all of Tennessee during 2006 based on overall performance and goal attainment. Won approximately 20 top monthly top performance awards for the East Tennessee region over six years based on performance regarding customer service, rental growth, income growth and profitability. Received 10 awards for highest customer service scores and won several awards for employee retention.Turned around underperforming Greenville and Sevierville locations; increased the Clinton location from lowest to highest customer service scores in East Tennessee for five consecutive months. Established a top performing team through recruiting, hiring, training, development and motivation of eight Branch Managers and 40 additional employees; developed several employees that were promoted to management. Maximized profitability for the area by focusing on fleet growth, cost control, training employees on sales techniques, goal setting, and profit/loss accountability. Show less