Accomplished industry subject matter expert (SME) and hearing specialist who trains new specialists and staff on core topics; i.e. effectively conducting client needs assessments, thoroughly answering questions relative to hearing equipment use and maintenance, building client relations, and administering quality customer service. Deliver results-driven outreach programs to the community, such as open houses, patient focus groups, and participate in various community relations roles — ensure market growth and penetration goals are met. Consult with other ENT groups and businesses to provide guidance and professional expertise relative to business operations and sales/revenue growth. Build programs that continuously add value and improve team performance. Utilize a solutions-based, positive, and motivating teaching style when presenting to attendees. Keep abreast of advancements and changes to the Hearing Aid Industry. Built alliances with general practitioners and specialty doctors to expand the number of new referrals.