Thryv is the #1 Digital Marketing Services and SaaS Company in Australia where our core purpose is to support Australian SMBs to achieve their business growth goals by helping them to navigate the digital World and to connect them with, and help manage, engaged consumers to increase lifetime customer value. My role at Thryv is to lead a team of Business Advisors in WA to deliver tangible value to our extensive and diverse customer base whilst ensuring a positive commercial outcome for Thryv. As a Google Premier partner, we provide expertise and insight to deliver appropriate marketing solutions from websites and online directory listings to Google Ad Words and digital display campaigns and everything in between. Thryv has also developed a complete end to end client experience platform that enables small/medium businesses to streamline their processes whilst making them easier to do business with. The Thryv platform gives business owners the ability to run their business from anywhere on any device.My view of the world is fairly simple; if we take the time to really understand our customers', their situation and future goals and provide powerful solutions that contribute to those goals, whilst exceeding customer experience expectations, then we will all succeed.

HBF’s Corporate Sales Channel delivers in excess of $220 million in annual revenue from c. 400 corporate partners Australia wide. The responsibility of this role is to lead the Corporate sales team to deliver policy and revenue growth nationally for HBF• Development of strategic acquisition and retention plan to deliver corporate and wider business objectives• Policy and revenue growth through structured account management and business development • Leading, coaching and supporting the Corporate sales team • Collaboration with marketing and digital teams to transform and update HBF B2B communication and channels• Process optimisation for efficiency and productivity gains Key achievements:o Achieved 112% core sales target for FY16 representing 17 % YOY growtho 30% YOY growth for General Insurance business for FY16o Largest ever policy growth for Corporate channel delivering an uplift of $33m in annual revenueo Positive shift in new business v retail transfer to 30%, best result in past 3 years o Managed 10% budget saving in FY16 o Re-signed HBF’s largest fully subsidised account for further 12 months at $7.5m

HBF Branch Network delivers in excess of $700million in annual revenue through 19 branches, 4 of which are regional. The responsibility of this role was for the operational and sales performance of the Southern region• Overseeing 10 Branches throughout WA including 3 regional• Leading, coaching and developing a team of 9 Branch Managers with wider team of 80• Developing strategy to ensure delivery of sales, retention, member satisfaction and budget targets • Management of member and regulative escalationsKey achievements:o Delivered 12% YOY sales revenue growth over 2 financial yearso Highest performing area across Sales, Retention, Member Satisfaction and Budgets o Developed People Strategy spanning recruitment, coaching & development & cultural changeo Managed reduction in claims traffic across branches through education and behavioural changeo Reduced cash handling across the Branch Network by 25% by adapting front line claims processes, cash/direct credit ratio improved from 75/25 to 50/50 o Identified as mentor and coach for emerging leaders within wider HBF group

Sky Business is the B2B arm of Sky responsible for commercial subscription volumes with revenue exceeding 400million GBP annually. The responsibility of this role was to develop the proposition and deliver growth within the emerging sectors • Key stakeholder in project group to clearly define and articulate emerging sectors’ propositions• Growing revenues within emerging sectors for Sky Business, predominantly offices and retail• Identifying and establishing direct and in-direct routes to market Key achievements:o Delivered robust proposition for sales channels to take to marketo Grew emerging sectors revenue by 20% in 6 months Identified and initiated partnership discussions at senior level with blue chip organisations

Sky Business had a headcount of 250 people across 8 locations throughout the UK as well as 6 field based sales teams. The responsibility of this role was to develop the sales and service capabilities across the sales and service teams, both field and contact centre based, nationally• Leading team of training managers to deliver Learning & Development (L&D) activities nationally• Delivering L&D strategy in line with business objectives to drive best practice and performance across the business, covering both field and contact centre sales and service operations• Coaching and mentoring of sales leadership teamKey achievements:o Implemented LMS to enhance L&D delivery whilst improving reporting and demonstrating ROI o Key stakeholder in rollout of multi-million pound partnership with leading drinks provider in the UKo Supported 2 major business wide projects concurrently that required recruiting a team of trainers to deliver. The first, planning and delivery of a challenging 5 week new starter induction across 6 different geographic regions and circa 50 people and the second, the business wide roll out of a new CRM system

Sky Business’ regional sales teams consisted of field and contact centre based sales and service staff and were responsible for generating net revenue growth from all sectors within a specified geographic region.• Delivering sales targets in key regions of the United Kingdom, operating predominantly within the licensed on-trade• Delivery of strategic plans to achieve quarterly and annual objectives across acquisition, retention, churn and compliance• Collaborating with major pub company business managers to support struggling licensees Key achievements:o Delivered in excess of £30million of revenue per annum as RSM for London and the South Easto Led, coached and developed a team of 6 field based salespeople and 7 contact centre staff in two highest performing Regions, Scotland/Northern England  and then London, growing revenues by up to 25% in one quarter to over £2.3 million per montho Heavily involved in launch of 3DTV to pubs within the UK and the first live sporting event to be shown in 3D Worldwideo Key stakeholder in the creation and launch of Sky’s online retention tool for licensed customers