I am coaching students of the School of Design Thinking d.school to develop their projects, giving special (specific) coach inputs on Service Design topics during advanced Masterclasses.

I am teaching in the M.Sc. in Product Service System Design, together with a visiting professor.- 2020 studio with Alison Prendiville "Antibiotic Consumption. Understanding local health infrastructures and community practices to address AMR"- 2021 studio with François Jégou "Multiple Places and New Normal Urban Living"

Working for the Department of Design - Product, Strategies and Services research unit.Member of the DESIS network - Design for Social Innovation and Sustainability at POLIMI DESIS LAB www.desis-network.org

I've tutored different Service Design Master Degree courses:- Design Seminar "Networks of Care" with Ezio Manzini and Carla Cipolla- Product Service System Design Studio "Job Design" with Anna Meroni, Daniela Selloni and Stefana Broadbent- Product Service System Design Studio "City Service Hubs" with Anna Meroni, Daniela Selloni and Stefana Broadbent- Product Service System Design Studio "A Resilient City" with Anna Meroni, Daniela Selloni and Stefana Broadbent- Product… Show more I've tutored different Service Design Master Degree courses:- Design Seminar "Networks of Care" with Ezio Manzini and Carla Cipolla- Product Service System Design Studio "Job Design" with Anna Meroni, Daniela Selloni and Stefana Broadbent- Product Service System Design Studio "City Service Hubs" with Anna Meroni, Daniela Selloni and Stefana Broadbent- Product Service System Design Studio "A Resilient City" with Anna Meroni, Daniela Selloni and Stefana Broadbent- Product Service System Design Studio "Service Design for Human Resources" with Anna Meroni, Daniela Selloni and Stefana Broadbent Show less

Service Design Drinks are open and informal meetings to bring Milan Service Design community together. Service Design Drinks Milan connects everyone interested in Service Design, User Experience, Customer Experience and Design Thinking to share experiences, expand knowledge and create new opportunities.

SUGAR is a global network that brings together students, universities and companies for the future of innovation through a new learning experience.The SUGAR Network facilitates human-centered design to young talented minds.https://sugar-network.org

Visiting research stay within the d.school of the Hasso Plattner Institute.Main tasks:- Gathering insights, collecting data and overtaking experimentations within the d.school and the HPI Academy (professional training). Part of the Ph.D. Research. Main focus: Design Thinking and team dynamics.- Expert coaching on Service Design- Developing partnerships between HPI and Politecnico di Milano

I lead and facilitate workshops and Hackathons with different stakeholders.I run Design Thinking workshops with corporates' employees in order to foster innovation and human-centered practices in their working processes.I act as a moderator and mentor in group works during Hackathons, which are 2 non-stop days aimed at developing innovative services in different fields.In both cases I use to conduct the group through subsequents design steps such as: idea generation, concept… Show more I lead and facilitate workshops and Hackathons with different stakeholders.I run Design Thinking workshops with corporates' employees in order to foster innovation and human-centered practices in their working processes.I act as a moderator and mentor in group works during Hackathons, which are 2 non-stop days aimed at developing innovative services in different fields.In both cases I use to conduct the group through subsequents design steps such as: idea generation, concept definition, prototyping, testing and refinement. Show less

I'm in charge of designing and assessing the Customer Experience for B2B products and services.I organize cross functional workshops in which the participants map the Customer Journey and identify pain points of the customer experience.I address streams of corrective plans, prioritize them and act as a PMO until delivery.The aim is to achieve a Zero Defects Customer Journey for the enterprise market.

Cross-functional career and development path for top graduates. A job rotation path is designed for each candidate in order to gain a complete and strategic overview of the company and the marketplace when starting the final role.First Assignment: Sales and Costumer Experience Specialist. In a team of 7 we developed a new service for client requests to B2B Costumer Care, called "Chiedi Smart".Second Assignment: Sales - Process Analyst for ADSL and Ultrabroadband Services… Show more Cross-functional career and development path for top graduates. A job rotation path is designed for each candidate in order to gain a complete and strategic overview of the company and the marketplace when starting the final role.First Assignment: Sales and Costumer Experience Specialist. In a team of 7 we developed a new service for client requests to B2B Costumer Care, called "Chiedi Smart".Second Assignment: Sales - Process Analyst for ADSL and Ultrabroadband Services on One To One channel (Agencies).Third Assignment: Online Operations - Social Media Caring and Web Chat Services Show less

Looloo Paper is an Australian social enterprise that sells toilet paper by subscription and uses profits to invest in social businesses working to improve sanitation conditions in developing countries. Main accountabilities: - PR network building- Administration and content generation for the social media- Design and distribution of marketing material- Active collaboration with the Ambassador Outreach team- Active participation at the prototyping event organized by AMP -… Show more Looloo Paper is an Australian social enterprise that sells toilet paper by subscription and uses profits to invest in social businesses working to improve sanitation conditions in developing countries. Main accountabilities: - PR network building- Administration and content generation for the social media- Design and distribution of marketing material- Active collaboration with the Ambassador Outreach team- Active participation at the prototyping event organized by AMP - AMPlify Festival Show less

Assistant of the mobility team. Main accountabilities:- Registration of the exchange students- Welcoming- Study plans consultancy- Data processing