Martina Sesar Email & Phone Number

Croatia

Berlin, Germany

• 360dialog is the official Meta BSP for WhatsApp API.𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
• Leading the project implementation of WhatsApp Business API into clients' systems (CRMs, support platforms, automation tools). Mostly working with partners in a B2B2C model.
• Providing technical onboarding for partners, including training on best practices for utilizing WhatsApp API covered by detailed documentation for effective platform use and maintenance.
• Post-Implementation phase: Analyzing the performance of WhatsApp API integrations, identifying areas for optimization.

• Specialized in project-based services as a Technical Consultant and Project Manager, with a primary focus on SaaS projects.References:
• JSguru (https://jsguru.io/)
• Speck (https://www.speck.agency/)

Zagreb, Croatia

• 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
• Being part of the initiative to establish a presales team.
• Defining and implementing key processes for presales activities, enhancing team efficiency, and reducing the time required for technical proposal preparation.
• Taking responsibility for defining the scope of work and clear responsibilities within the presales team, resulting in a better understanding of roles and improved team collaboration.
• Participating in the creation and execution of technical analysis, estimations, and proposals for potential clients.
• Being directly involved in the preparation and delivery of product or service demonstrations through demo sessions.

• 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
• Leading the product development process of a new product (NSoft Vision): from conceptualization to release, by translating product strategy into detailed requirements and prototypes.
• Working closely with Development and QA teams to deliver quick time-to-market and optimal resources.
• Technical main point of contact for all existing and new clients.
• Creating and monitoring the Product roadmap while maintaining production timelines across multiple departments (Development, Sales & Marketing departments)
• Supporting Product launch on the global market.

• 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
• Leading the entire implementation phase of the project.
• Plans and executes implementation activities, ensuring successful project setup.
• Specialized in implementing client use cases on Infobip's platform, focusing on AI Chatbot development (Omnichannel).
• Directly involved in integrating Infobip's platform with client systems using APIs, SDKs, and Javascript coding elements.
• Contributes to internal product initiatives by gathering feedback from customers and partners.

• 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
• Specialized in SaaS and CPaaS products.
• Dedicated technical person in the MENA region for Moments (Omnichannel Customer Engagement hub)
• Technical lead in the Sales process including WhatsApp, Viber, SMS, and Voice projects and followed API integration for different use cases. (focused on the banking, automotive, and e-commerce industries)
• Developing and delivering customized demos on Infobip's platform to showcase tailored solutions.
• Collaborating with sales to prepare compelling technical offers and project plans.

Bachelor'S Degree, Computer Engineering

As a part of Erasmus+ Exchange program at this University I attended classes at department called Polytechnic School. The Polytechnic.

Bachelor'S Degree, Computer Engineering