Martina Sesar Email & Phone Number

Croatia

Berlin, Germany

360dialog is the official Meta BSP for WhatsApp API.𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:•Leading the project implementation of WhatsApp Business API into clients' systems (CRMs, support platforms, automation tools). Mostly working with partners in a B2B2C model. •Providing technical onboarding for partners, including training on best practices for utilizing WhatsApp API covered by detailed documentation for effective platform use and maintenance.•Post-Implementation phase: Analyzing the performance of WhatsApp API integrations, identifying areas for optimization.

Specialized in project-based services as a Technical Consultant and Project Manager, with a primary focus on SaaS projects.References: • JSguru (https://jsguru.io/)• Speck (https://www.speck.agency/)

Zagreb, Croatia

𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:•Being part of the initiative to establish a presales team.•Defining and implementing key processes for presales activities, enhancing team efficiency, and reducing the time required for technical proposal preparation.•Taking responsibility for defining the scope of work and clear responsibilities within the presales team, resulting in a better understanding of roles and improved team collaboration.•Participating in the creation and execution of technical analysis, estimations, and proposals for potential clients. •Being directly involved in the preparation and delivery of product or service demonstrations through demo sessions.•Providing technical guidance and support to clients during the sales process, including addressing all technical questions.•Working on RFPs.

𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: •Leading the product development process of a new product (NSoft Vision): from conceptualization to release, by translating product strategy into detailed requirements and prototypes.•Working closely with Development and QA teams to deliver quick time-to-market and optimal resources.•Technical main point of contact for all existing and new clients. •Creating and monitoring the Product roadmap while maintaining production timelines across multiple departments (Development, Sales & Marketing departments)•Supporting Product launch on the global market.

𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:•Leading the entire implementation phase of the project.•Plans and executes implementation activities, ensuring successful project setup.•Specialized in implementing client use cases on Infobip's platform, focusing on AI Chatbot development (Omnichannel).•Directly involved in integrating Infobip's platform with client systems using APIs, SDKs, and Javascript coding elements.•Contributes to internal product initiatives by gathering feedback from customers and partners.•Ensures all project and implementation-related documents are current and accurate.•Acts as 2nd level support during the post-sales phase.

𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:•Specialized in SaaS and CPaaS products.•Dedicated technical person in the MENA region for Moments (Omnichannel Customer Engagement hub)•Technical lead in the Sales process including WhatsApp, Viber, SMS, and Voice projects and followed API integration for different use cases. (focused on the banking, automotive, and e-commerce industries)•Developing and delivering customized demos on Infobip's platform to showcase tailored solutions.•Collaborating with sales to prepare compelling technical offers and project plans.•Working closely with the Product Team on collecting client feedback.•Engaging in internal and external educational initiatives to enhance team knowledge.

Bachelor'S Degree, Computer Engineering

As a part of Erasmus+ Exchange program at this University I attended classes at department called Polytechnic School. The Polytechnic.

Bachelor'S Degree, Computer Engineering