Helping teams and organizations become more effective with their product management disciplines through the Product Operating Model. Client include T-Mobile, Costco, Lululemon, Microsoft, Google

My passion for the outdoors and skiing as well as for public service has led me to volunteering with the Crystal Mountain Volunteer Ski Patrol since the 2021/2022 ski season. I am currently acting as a Mountain Host at the mountain throughout the duration of the ski season. Duties include guest safety and awareness and customer service both on and off the ski hill.

Led product initiatives at Hanna Andersson focused on digital transformation. Product focus and initiatives led include: - Optimizing content personalization and landing page strategy- Enhancing marketing technology focused on enhanced opt-in experiences and triggered SMS capability- Improving site UX shopping experiences to increase conversions- Discovery and scope for a new cloud based order management system

Leading product management within the Product & Technology organization. Areas of focus include:- Leading product, vision, roadmap, and development of a $550 Million / $55 Million NPV API Developer program supporting all segments of enterprise partners. The developer program enables enterprises to integrate APIs to manage their telecom services through their own workflows or portals- Enterprise payments product strategy, vision, and customer experience- Built self service capabilities for T-Mobile for Business customers for managing their accounts and services. Developing a strategy for micro applications.- Call protection and anti-scam call services innovation and strategic roadmap. Build new experiences launched in July 2020 as part of the Scam Shield Un-Carrier initiative - Built and launched customer care messaging experiences enabling T-Mobile's 100+ Million customers to message via Apple Business Chat, Web, App, and Social enabling commerce, AI, and support.

Clearset SPC (WA State Social Purpose Corporation) is an angel-funded initiative in stealth-ish mode. Our mission is to foster widespread and effective climate action.We've joined with Gold Standard (LinkedIn post: https://bit.ly/2REwlPv) to co-develop a software platform that serves as a market unifier for our community of members, groups, and partners aiming to accelerate collective climate action.

Led product management and a team of engineers and designers to build the "next gen" digital platform for the auto industry. I was responsible for the design and product roadmap for the CX for the multi screen e-commerce customer experience for the largest manufacturers (GM, Lexus) and 20,000+ dealers. Delivered complex structured and unstructured data in beautiful and configurable user experiences across all devices. Go to market at scale within 2 years of starting initiative.

Responsible for the product management and design of developing a new customer experience for T-Mobile customers. The experience delivered a rich on-boarding experience for new and existing customers to increase engagement through dynamic and personalized content.

Currently was a venture funded startup which I co-founded and led for 2+ years. Currently developed an AI / ML platform that enabled a customer experience of interest based communities. Our AI / ML infrastructure and data model cut through the masses of content to present to users what they want based on their current interests and activities in a delightful experience on web and mobile.Currently did not gain the traction and funding needed to continue and closed after 24 months.

Product strategy consulting to help Glympse enhance their customer experience and to identify and validate new market opportunities.

Responsible for the product strategy, product roadmap, and product management of INQ Mobile devices for North and South America. Also, managed the partner relationship with Tier 1 operator partners. I managed the launch of the first "Facebook" Android phone in the Americas.I launched the first ‘Social Mobile’ devices onto the North American market creating a new market segment in mobile devices with deep integration of internet and social networking services. I developed and managed the product roadmap for new INQ devices which were targeted and launched in the Americas markets. My product planning focus included device specifications, industrial design, software features, UX, and packaging. I led the product discussions with Tier-1 operators across North and South America e.g. AT&T, America Movil, Telefonica, Telus, and Amazon.com which led to product deployments and the establishment of the largest accounts for INQ Mobile globally. Being one of the founding members of the INQ Americas organization I helped with the hiring and development of the organization and building of the team.https://www.theguardian.com/technology/blog/2011/feb/10/inq-facebook-phonehttps://www.engadget.com/2008-10-10-3s-inq-to-hit-the-mobile-scene-with-facebook-friendly-inq1.html

At AT&T I had full product ownership of and P&L responsibility for consumer messaging applications (IM, Email, Social Networking) which were distributed across all devices in the AT&T portfolio. I created and instituted the product design framework which was rolled out to all AT&T consumer messaging & data products. I initiated the project to design and launch the 1st AT&T Quick Messaging Device. The QMD segment developed into a 40%+ segment of the AT&T portfolio from 2007-2010. I conducted all usability, human factors, focus group, and quantitative research to drive product design decisions. I had extensive partner & vendor management responsibilities with partners including Facebook, Yahoo, Microsoft, AOL, MySpace, Google, Comverse, and Nokia.

I delivered product strategy and process change work at Microsoft in the Global Marketing organizations. I managed multiple project work streams from design phase through to delivery; the scope of the projects included global cross functional management, process re-engineering, interviewing subject matter experts, and go-to-market deployment of initiatives.

NCH Corporation is an international producer, marketer, and distributor of industrial maintenance products and services.- Product management – managed a portfolio of 50+ products and numerous full-service programs; created business plans and financial forecasts for new products and services.- Marketing Strategy - responsible for developing the short and long-term marketing strategies in Czech Republic, Slovakia, Hungary, and Poland. - People management - managed, trained, and motivated a marketing team of 5 individuals and oversaw a sales force of 100 sales reps with an annual sales turnover of $12+ Million. - Revenue growth – launched three new full-service programs which generated incremental annual revenue growth of 25% for the region.- Business development - identified new countries for expansion (Germany and France), developed marketing and sales strategies for entry into the new markets, and spent time in the field developing key account relationships..

- Product management - managed the vertical content offering, sourcing all content for InfoSpace, implementing creative business models across all platforms – wireless, narrowband, and broadband.- Revenue focused - obtained a 30% reduction of costs through cost-management, forecasting, and negotiations with data and service providers.- Business development - negotiated with marquee partners (including AOL, Microsoft, Google, AP, Reuters); initiating new relationships and expanding existing strategic content partnerships. - Strategy and planning - developed strategy for the core InfoSpace content product offering. - Telecom focused – developed content strategy to meet the needs of key telecom partners (Verizon, SBC, Airtouch Cellular, T-Mobile, and AT&T).