Martin Hensley Email & Phone Number

Lake Forest, Ca, Us

New York, New York, United States

Continuously identify, measure, and improve IT area processes as needed. Cross-train with team members on existing and new technologiesArchitect and Design: - Develop and implement end-client architecture solutions based on industry best practices. - Design, configure, and optimize windows/macOS environments to meet organizational needs. - Create and maintain comprehensive documentation for client architecture designs. Project Management: - Lead end-client architecture projects from conception to completion. - Develop project plans, timelines, and resource requirements. - Collaborate with cross-functional teams to ensure successful project delivery. Security and Compliance: - Implement security best practices in end-client environments. - Ensure compliance with relevant industry standards and regulations.Troubleshooting and Support: - Provide advanced support for end-client architecture-related issues. - Collaborate with support teams to resolve escalated technical issues.Financial Responsibilities: - Provide quotes for purchasing related software/solutions. Technology Expertise: - Proficient in Windows/macOS operating system deployment, configuration, and troubleshooting. - In-depth knowledge of Windows deployment platforms and Intune for Windows client management. - Stay current with emerging technologies and industry trends related to end-client environments.

Beaverton, Oregon, United States

Description: Administer user accounts with Active Directory, SCCM, Intune, Azure AD, and O365 in a fast-paced Enterprise environment. Troubleshoot system and user-based issues escalated to the L3 team for resolution. Defined and documented best practices, solutions, and support procedures. Author KBAs as needed. Assist in image/patching in the organization's SCCM/Intune environment and MDM solutions. Administer and manage organization Azure VDI/AVD cloud computing. Continuously identify, measure, and improve IT area processes as needed. Cross-train with team members on existing and new technologies.- migrated legacy Win 7/10 workstation environment to Win 10 22H2 (2022)- modernized Azure VDI/AVD host pools, resulting in almost $25K in monthly savings. (2022)- optimized and improved Azure production efficiency for AVD host pool contributing to overall reduced cost by $600k annually. (2023)- Migrated the company from three on-prem fax solutions to one cloud-based solution.- Integrated Apple Business Manager to Enterprise environment.

Aliso Viejo, California, United States

Description: Administer user accounts with Active Directory, SCCM, Intune, Azure AD, and on-prem/O365 hybrid in a fast-paced Enterprise environment. Troubleshoot system and user-based issues escalated to the L3 team for resolution. Defined and documented best practices, solutions, and support procedures. Author KBAs as needed. Assist in Network Administration activities and troubleshoot network connectivity issues including image/patching in the SCCM environment and System Administration duties to the MS Win Servers in the organization. Continuously identify, measure, and improve IT area processes as needed. Cross-train with team members on existing and new technologies.- migrated organization mobile devices from IBM MaaS360 to the Intune platform.- Created and built Intune token VPP solution in an environment of 800+ Enterprise users.

Aliso Viejo, Ca

Description: Process ServiceNow critical and non-critical tickets for Enterprise environment in both the internal network and mobile field. Monitor ticket progress and follow up with internal and external customers to complete resolution. Administer user accounts with Active Directory. Schedule and own outside vendor repair and maintenance tickets for Windows 7/10 Laptop, Apple iOS/OS X, and mobile phone and tablet products. Deploy or retrieve laptop equipment from onboard or off board employees using Windows 10 image builds. Admin with Azure AD,on-prem/Exchange Online Hybrid, SCCM environments including System Administration to MS Win Servers in the organization.- Migrated Windows 7 desktop/laptop machines to Windows 10 in a medium enterprise environment of 1K plus devices.- MS Windows server admin in organization with monthly patch deployments.- Admin to On-Prem/Exchange Online Platform, Azure AD, SCCM, Intune- Took part in engineering and implementing SCCM into the organization environment.- Primary L3 escalation contact for Laptop/Windows based issues.

Irvine, Ca

Description: Execute data analysis of server critical and non-critical alerts for Solaris, Windows, HP-UNIX, and Linux based servers within the Cloud Operations center. Monitor ticket progress and follow up with internal and external customers to complete resolution. Schedule and own outside vendor repair and maintenance tickets for Linux, HP-UNIX, and Windows server facilities.- Trained Linux team members on performing duties with Windows Server to reduce overall ticket count under acceptable target measures.- Identified key redundant alerts from monitoring application resulting in reduced repeat server notifications and increased worker productivity.- Monitored patch deployment during change control time periods to completion

Irvine, Ca

Description: Identified key efficiency drivers, facilitated skill set workshops, and collaborated with call center leadership to improve representative efficiency on calls. Reviewed calls to analyze compliance with code of conduct, provide quality assurance, and investigate consumer account fraud.

Irvine, Ca

Description: Provided detailed information on how to setup/configure data and voice products. Verified provisioning and diagnosed device or network issues. Provided troubleshooting for Device Manager and TCP/IP configuration. Followed-up with customers to ensure first call resolution and deliver 100% customer satisfaction.

Irvine, Ca

Description: Resolved complex and non-routine customer concerns. Communicated complex and technical answers clearly and concisely, adjusting language to facilitate customer comprehension. Provided troubleshooting for PC and Mac operating systems and configuration assistance for scanning and digital products.