Defined IT strategy and managed digital solution execution for TKE’s largest and most profitable business unit. Directed a team of over 80 employees supporting two business divisions and four operating units. Managed a $30M budget across five cost centers for North America.- Developed and executed a future IT operating model and business strategy that modernized the IT organization and application portfolios across multiple lines of business.- Provided application development and… Show more Defined IT strategy and managed digital solution execution for TKE’s largest and most profitable business unit. Directed a team of over 80 employees supporting two business divisions and four operating units. Managed a $30M budget across five cost centers for North America.- Developed and executed a future IT operating model and business strategy that modernized the IT organization and application portfolios across multiple lines of business.- Provided application development and critical support for the Oracle ERP platform to support key business processes in Finance, Inventory Management, Supply Chain and Service Management.- Monetized cloud based IOT data by providing a connectivity platform to mobility and customer applications that enhancedbusiness relationships and technician service quality.- Negotiated and delivered PaaS Managed Service contract for Oracle ERP suite of services globally, resulting in $400K in annual savings.- Empowered the Data Analytics and Business Intelligence team to provide customer and data insights to a $3 billion business that enabled actionable and informed decisions that increased revenue and grew market share.- Delivered automation and robotics tools within TKE Shared Service, generating $8M in efficiencies to key business processes over the first 24 months. Show less

Delivered all aspects of infrastructure operations and technical applications for a $1.8 billion global healthcare product manufacturer. Designed IT strategy, prioritized business decisions, reduced unit costs and oversaw vendor relationships.- Managed a multi-regional team of employees, contractors, and managed service provider resources enabling global IT infrastructure solutions & support to over 5000+ users.- Defined the IT Infrastructure strategy for the divestiture of Halyard’s… Show more Delivered all aspects of infrastructure operations and technical applications for a $1.8 billion global healthcare product manufacturer. Designed IT strategy, prioritized business decisions, reduced unit costs and oversaw vendor relationships.- Managed a multi-regional team of employees, contractors, and managed service provider resources enabling global IT infrastructure solutions & support to over 5000+ users.- Defined the IT Infrastructure strategy for the divestiture of Halyard’s $1.2B Surgery and Infection Prevention business to Avanos. Included the migration of all IT systems into a consolidated cloud environment.- Negotiated several managed service contracts around Data Center Hosting Services, Mobile Device Management and Network Services.- Communicated objectives and aligned responsibilities across internal and external resources, resulting in reduced redundancy and immediate improvements in monthly metrics and worldwide network availability. Show less

Executive Director – Infrastructure Services and OperationsBuilt an organization of over 60 employees across 13 locations in North America that defined and executed a five-year IT strategic roadmap for a manufacturing company with over $4 billion in annual revenue. Managed a $18M annual budget across two business units and four cost centers.- Led the infrastructure integration of a $2.1 billion acquisition into a “best in class” IT environment.- Consolidated all Axiall data centers… Show more Executive Director – Infrastructure Services and OperationsBuilt an organization of over 60 employees across 13 locations in North America that defined and executed a five-year IT strategic roadmap for a manufacturing company with over $4 billion in annual revenue. Managed a $18M annual budget across two business units and four cost centers.- Led the infrastructure integration of a $2.1 billion acquisition into a “best in class” IT environment.- Consolidated all Axiall data centers into two regional centers that offered a virtualized, secure and fully data redundant environment providing 99.9% system availability.- Strengthened Axiall Data Governance and Business Continuity Policy by implemented a state-of-the-art Disaster Recovery/Data Backup platform across the enterprise, resulting in 48-hour turnaround on system restores and 94% reduction of nightly data backup processing requirements.- Achieved a monthly compliance rate greater than 90% for all end user devices by implementing rigorous security updates and auto encryption.- Improved network reliability by 99.5% and reduced costs by 40% via standardizing equipment, deploying edge security devices and utilizing redundant connectivity.- Outsourced ITIL Service Management functions to global third-party provider, improving level of service as rated by end uses by 400% from previous levels. Show less

Defined and delivered enterprise infrastructure strategy for $350M company. Managed teams that provided Data Center Operations, Employee Operations and Service Desk functions with oversight of $2.4 million annual budget.- Expanded customer service call center from 50 to 280+ employees while simultaneously improving employee performance by 80% within the first 60 days.- Increased network and system reliability by 53% within first three months after implementing proactive monitoring… Show more Defined and delivered enterprise infrastructure strategy for $350M company. Managed teams that provided Data Center Operations, Employee Operations and Service Desk functions with oversight of $2.4 million annual budget.- Expanded customer service call center from 50 to 280+ employees while simultaneously improving employee performance by 80% within the first 60 days.- Increased network and system reliability by 53% within first three months after implementing proactive monitoring tools. Successfully delayed $1 million in capital spend due to increased system reliability and performance.- Designed and implemented video dashboards within Customer Service and Underwriting departments to provide real-time metrics for call center operations. Summarized reporting and presented to senior leadership on a weekly basis. Show less

Recruited to design and implement a comprehensive strategy to upgrade five separate ERP systems to a single, global Oracle e-Business Suite R12 platform. Built team of 10+ analysts and developers focused on the full software development lifecycle for the financial and supply chain systems ($8B in revenue).- Led process improvement initiatives focused on transforming existing business processes into effective utilization of the technical capabilities of the new Oracle R12 system. Resulted in… Show more Recruited to design and implement a comprehensive strategy to upgrade five separate ERP systems to a single, global Oracle e-Business Suite R12 platform. Built team of 10+ analysts and developers focused on the full software development lifecycle for the financial and supply chain systems ($8B in revenue).- Led process improvement initiatives focused on transforming existing business processes into effective utilization of the technical capabilities of the new Oracle R12 system. Resulted in lower operational expenses and increased productivity.- Partnered with executive leadership to launch Oracle Modules for Purchasing, Project Accounting, Inventory, Order Management and Warehouse Management. Deployed infrastructure to support the future implementation of Oracle Business Intelligence, Hyperion Business Planning, Advanced Supply Chain Planning and Demantra.- Successfully defined policies, standards, practices and security measures to ensure effective operations. Improved service level by 80% after constructing new support organization that provided 1st, 2nd and 3rd level support. Show less

Oversaw 70 DBA and System Administrator professionals in providing hardware, operating system and middleware support for over 230 enterprise level applications and databases. Utilized prioritization skills to determine appropriate resource allocation and to generate improved operational and technical efficiencies.- Restructured three disparate departments into one cohesive organization. Developed and implemented new infrastructure after gathering insights from executive leadership, PMO, and… Show more Oversaw 70 DBA and System Administrator professionals in providing hardware, operating system and middleware support for over 230 enterprise level applications and databases. Utilized prioritization skills to determine appropriate resource allocation and to generate improved operational and technical efficiencies.- Restructured three disparate departments into one cohesive organization. Developed and implemented new infrastructure after gathering insights from executive leadership, PMO, and 50+ project managers regarding resource needs.- Increased reliability, stability and overall performance of Oracle ERP system after performing an in-depth assessment of destabilization causes. Drove process improvements and successfully reduced monthly close process by 300+%.- Standardized process for scheduling and resourcing capital projects, which dramatically increased operational efficiencies and achievement of deployment timelines. Show less

Promoted to lead stabilization efforts, improve user experience and increase business performance for Oracle ERP system utilized by finance and supply chain organizations. Accountable for full software development, lifecycle management, operational excellence, proactive maintenance, and detailed troubleshooting.- Reduced monthly close process from 15 to four business days and achieved 98.9% system availability within six months.- Established prioritization scoring system to determine… Show more Promoted to lead stabilization efforts, improve user experience and increase business performance for Oracle ERP system utilized by finance and supply chain organizations. Accountable for full software development, lifecycle management, operational excellence, proactive maintenance, and detailed troubleshooting.- Reduced monthly close process from 15 to four business days and achieved 98.9% system availability within six months.- Established prioritization scoring system to determine issue urgency and communicated with leadership on a weekly basis to assess effectiveness of new process. Resolved 70+ production issues within first four months after zero traction. Show less

Directed the Technical Service Delivery organization for Network Solutions. Managed operations for an outsourced customer service center, which included call volume management and coordination of training and delivery of incentive programs. Created metrics to establish clear expectations for customer service support specialists and developed strategies that improved response and issue resolution time by 75%.

Distinguished 11-year career marked with multiple promotions and accolades. Selected for leadership roles in customer service, training, business operations and technical professional services. Highlights included training 300+ customer service representatives for brand new call center, improving costs and efficiencies in billing and other operational processes, and providing clients with consistently exceptional service.