Martine Verloop-Barendregt Email & Phone Number

Middelburg / Goes / Rotterdam / Utrecht The Netherlands

Zeeland The Netherlands

Account Lead for Accenture's clients at Zeeland and responsible for all services:• Account delivery management (maintaining a good relationship with the client, manage new business, manage and report service performance)• Manage customer contracts and maintain and enhance customer satisfaction.• Service Reviews and reporting (Service Level Reports / Performance Management Reporting).• Quality management (manage stakeholder goals and expectations)• Financial management (forecasting, invoicing)• Contract management (renewal, extension)• Continuous innovation and service improvements of the services provided• People management (team management, staffing, coaching, performance management)

The Netherlands / Manila The Philippines

PMO lead Unit Management Office Keystone (client Unilever) Keystone is the Application Outsourcing deal Accenture has with Unilever in Europe; Latin America, North America and Asia. A combined project from Consulting, Solutions and Services work forces. The overall PMO is responsible for the programme control services for all Unit members which are located in the respective countries of the regions (globally) and the offshore locations: Manila and India. In total approx. 2000+ people.From January 2012 - April 2012 work location was Accenture Delivery Centre in Manila The PhilippinesService introduction and transition lead • Responsible for new services introduction in the back office operations in view of expansion or continuous improvement• Responsible for service transition, managing new services into live environment (incl. technology)• Define, design and implement continuous improvement projects• Governance of departmental budget• Governance and single point of contact for resource management for Manila offshore resources in the PMO area for the project.Additional role since 2011:Capability lead Netherlands/Hungary and Engagement activity lead Responsible for leading the career counsellor community for Keystone in Hungary and Netherlands• Liaison with HR on HR issues regarding resources in Netherlands and Hungary• Manage the Global Employee Survey (GES) participation for Keystone account globally and report engagement activitiesAdditional role since 2008: Site Management lead Accenture Keystone UnitOverall management for all site leads in Keystone locations in Europe, India and Philippines. Main contact on various locations of the Unit on Health and safety; Facilities management; Work Environment; Business Continuity; Security, Risk Assessments; Organisation/communication of local events; Engagement

PMO lead Unit Management Office Keystone (client Unilever)Keystone is the Application Outsourcing deal Accenture has with Unilever in Europe; Latin America, North America and Asia. A combined project from Consulting, Solutions and Services work forces. The overall PMO is responsible for the programme control services for all Unit members which are located in the respective countries of the regions (globally) and the offshore locations: Manila and India. In total approx. 2000+ people.Operations lead • Responsible for various teams consisting of 25 people based in the Netherlands; UK and Philippines.•Responsible for Process and Operations service delivery area which comprises of management, including relevant tools:o Time tracking and expense processeso Demand management process coordination o Management Reportingo Resource management incl. roll on – roll off processes and contractor managemento Management of Keystone global Helpdesk o Technology and work environment processeso Responsible for Unit Induction and Service Delivery Induction programmeo Responsible for best practice on back office processes and operations• Define and implement continuous improvement projects• Responsible for communication and events for the team• Governance of departmental budget• Governance and single point of contact for services and supply of Manila offshore resources in the PMO area for the project.

• Responsible for team, Knowledge Management work stream and internal operational services (processes and procedures) within Business-Apps. • Responsibilities of the team were: knowledge transfer session management, management of the central knowledge database, organisation of knowledge transfer sessions, identifying referents per subject, scope setting per job function. • Management reporting on Knowledge Management / Feedback process regarding knowledge transfer.• Responsible for the Business-Apps HR and contractor database / finance processes (accruals, invoices, etc.) / joiner and leaver procedures• Delivery of knowledge transfer sessions regarding introduction into the organisation, • Organisation of team cascades, events and logistics.• Responsible for process and co-ordination for remote accessibility by offshore support associates (> 150) in India.

• Responsible for Knowledge Management work stream within SDO (Service Delivery Organisation) Applications. This work stream was set up from scratch and started off with approx. 35 people and ended with approx. 220.• Lead of Knowledge Management co-ordination team.• Responsible for the central knowledge database, organisation of knowledge transfer sessions, identifying referents per subject, scope setting per job function. In summary responsible for the knowledge transfer process as a whole.• Identification of Key Performance Indicators for the Knowledge Transfer process.• Member of the SOX team as a tester and one of the 4 challengers.• Introduction of the e-learning tool SoftSim within the team.• Defining process and co-ordination for remote accessibility by offshore support associates in India.• One of the two project managers for the introduction of a new time registration system across Foods Europe IT (350 users).• Project management of various improvement projects:• Increase and create awareness of collaborative tools (e.g. on-line conferencing, home working, effective use of mobile phones etc.) within the (former) Eclipse teams.• Development of a Balanced Score Card (including the necessary Key Performance Indicators) for performance management within the (former) Eclipse teams.• Re-development of Customer Satisfaction Surveys and Employee Satisfaction Surveys• New process for Service Level Agreement reporting

• Manager of the Product Solutions Team, consisting of highly, educated IT specialists. Main tasks of the team were: identifying, evaluating, testing and introducing new IT products and services to Corporate Centre customers (2000) in Rotterdam and London.• Advising on IT best practice and training to customers.• Responsible for internal and external communications to customers, promotional activities, branding and team building activities.• Project manager various projects: Home working, PDAs, e-Learning, Unified Messaging, Shared calendaring, Computer Conferencing tools, Speech recognition.• Communicator and facilitator for GIO’s world-wide Service Excellence programme (motivational programme)

• Member of Outlook e-mail project team, responsible for migration procedures, e-mail policies, the introduction of Outlook to the customers, migration and subsequent operational procedures.• Responsible for e-mail for Corporate Centre Rotterdam and London• Organised and managed workshops on IT Best Practice for customers.• Responsible for introduction of and training in the IT procedures for third party IT professionals.• Member of the Total Quality Steering group which focussed on improving processes and motivation• Member of the Year 2000 infrastructure contingency project team.

held a number of positions, in various Unilever Corporate Departments until transitioned into IT Services