Matthew Martinez Email & Phone Number

Citrus Heights, Ca, Us

Citrus Heights, Ca

Sacramento, California, United States

- Demonstrate ability to effectively manage high profile accounts by providing exceptional customer service and staying organized to anticipate and meet the needs of clients. Consistently exceed expectations and maintain positive relationships with high profile clients through effective communication and a dedication to their satisfaction.- Manage a team of 6 RSSRs and provide leadership to ensure unsurpassed customer satisfaction and achievement of operational goal- Directed efforts to maximize new business accounts and retention of existing accounts.

Roseville, California, United States

Display and market real property to possible buyers. Prepare necessary paperwork (contracts, closing statements etc) Manage property auctions or exchanges. Maintain and update listings of available properties. Cooperate with appraisers, escrow companies, lenders and home inspectors

Roseville Ca - Union Brick

• Manage daily venue operations at a chic urban wedding venue, including sales, staffing, budgeting, scheduling, and P&L, mentoring, developing, and supervising a team of more than 20 staff, including performance evaluations and assessments• Lead operations, sales, and cultural transformation of newly acquired property and staff, converting 100% of existing bookings to new venue and exceeding both sales conversion rates and target goals by 35% across the last four quarters• Ensure meticulous attention to detail, meet critical deadlines, and establish trust with newly converted client bookings• Served as Project Manager for 1200 square foot kitchen renovation and improvements, including vendor management

Placerville, Ca - Sequoia Mansion

• Managed operations across two proximate venues (one a charming estate and the other a lush 36-acre vineyard), interviewing, evaluating, and upskilling staff; resulted in an annual sales growth of 36% and sales total of $1.5M • Supervised the $300k remodel of historic mansion site, including new flooring, interior design, wall coatings, fixtures, ceremony sites, landscaping, and landscape architecture design; acted as owner’s representative with general contractor

Gilroy, Ca - Eagle Ridge Golf Course

• Promoted from Assistant General Manager and assumed responsibilities of both roles, including sales coaching, P&L operations, revenue reports, human resources, facility management, stakeholder relations, cost controls, and scheduling• Managed and led a team of 30 staff; increased annual revenue by $200k and trained the succeeding General Manager

Gilroy, Ca - Eagle Ridge Golf Course

• Managed multiple food and beverage outlets on property, vendors, operations, and in-room dining; mentored team of 25 employees and maintained and promoted a service-focused environment by providing highest level of service to guests

San Jose, California, United States

• Opened restaurant; paid invoices and ensured accurate records via organizing and efficiently handling paper and electronic filing systems, updating paperwork, and maintaining attendance records, scheduling, and cash accounts • Greeted customers, handled inquiries established procedures, ordered supplies; trained staff on POS systems

San Jose, California

• Organized and efficiently handled customer service in a fast-paced restaurant/bar setting, including the successful promotion of a complex menu, supporting multiple tasks, problem-solving, time management, catering, and events• Confidently developed and understood customer preferences through active listening and thoughtful recommendations

San Jose, California, United States

• Showed expertise with POS systems, expert knowledge of an evolving seasonal menu offering, strong guest engagement, and rapport; reconciled and balanced cash drawers, completed and submitted required forms, trained newly hired staff

Global Business Management

Education record

Activities and Societies: Air Force J.R.O.T.C I participated in many events that we participated it, also in leadership roles.