Bruna Martinez Email & Phone Number

Austin, TX, US

Austin, Texas, United States

I lead vibrant leadership training for teams dedicated to nurturing their talent. At Abilitie, we create award-winning leadership development programs and streamlined MBA courses to elevate emerging leaders and executives worldwide.In addition to my Facilitation role, I also serve as a Technical Principal Producer, ensuring seamless operations behind the.

Austin, Texas, United States

Austin, Texas

• Kept all prior responsibilities as a Pre-Implementation Specialist
• Accountable for implementing all phases of the integration between Vrbo platform and external Property Management Software for the North America, Brazilian, and European markets
• Dedicated point of contact for Property Managers during project onboarding; deliverables include: discovery analysis, troubleshooting XML errors, configurations, training, onboarding, and setting go-live expectations
• Work cross-functionally with multiple external and internal teams to enhance and support the software activation experience
• Track and document project journey including progress, milestones, and customer communications using tools such as: Salesforce, Splunk, Trello, G-Suite, Jira, and Confluence
• Recommend best practices to clients based on product capabilities and business process workflows

Austin, Texas Area

• Project Managed first phase of Software Activation project for the North American, Brazilian, & European markets (over 100+ projects)
• Educated Property Managers on Vrbo's Software Activation process and the key benefits of Integrating with our platform
• Consistently maintained top 3 CSAT score amongst the North American team
• Managed all XML errors that arise in testing stage prior to activating the API software feed connection with over 20+ different Software providers
• Awarded the “Openness” and “One Team” company award for being a vocal advocate of customer satisfaction, identifying process and documentation gaps, and handling customer escalations professionally
• Worked cross-functionally in surfacing and overcoming project blockers and integration issues. Teams include Partner Success Account Management, Technical Support, Technical Relationship Managers, Engagement Managers.

Austin, Texas Area

• Build strong and lasting relationships with homeowners, assuming primary responsibility for owner retention
• Oversee the onboarding process with owners including data gathering on the property, preparing the home as a short-term rental, and training new homeowners on tools and procedures
• Effectively manage an onboarding queue of multiple homes simultaneously to assure optimal throughput and homeowner waiting periods, while accurately forecasting home launches on a week-to-week basis
• Respond in a timely manner to owner questions/issues and offer rapid solutions, working with other Turnkey departments like Sales, Field Operations, and the Guest Experience
• Work proactively with owners to remove barriers that reduce bookings and lead to guest experience issues
• Become generally knowledgeable on all aspects of the TurnKey offering – listing strength, utilization and rate management, license/tax compliance, and overall property management processes

Brooklyn, New York

Newton, MA

• Process incoming listing requests and moderate submissions to maintain the accuracy of our database, as well as ensure the integrity of TripAdvisor content via proprietary tools and processes
• Championed client feedback into the organization by aggregating client feedback, bugs, and insights, and communicating with the Product teams
• Assist the product team with research, analysis, and input relating to Portuguese point of sale, including live site scans for localization improvements
• Track and report on content metrics, as well as plan resources and forecast volumes
• Fostered continual improvement of internal systems and processes by working with cross-functional teams to help achieve listing automation goals