Dylan Martinez Email & Phone Number

Copenhagen, Dk

Buenos Aires, Argentina

In my role as the Customer Experience Director, I led important projects such as:-Online Payment PlatformGetting into the tech world was new for me as someone from a sales background. I added key elements to the final product by collaborating with Raizzon Infotech company for six months to create an advanced online payment platform. Despite challenges and the allure of easier established payment options, we stayed focused on giving customers a genuine experience. We faced obstacles… Show more In my role as the Customer Experience Director, I led important projects such as:-Online Payment PlatformGetting into the tech world was new for me as someone from a sales background. I added key elements to the final product by collaborating with Raizzon Infotech company for six months to create an advanced online payment platform. Despite challenges and the allure of easier established payment options, we stayed focused on giving customers a genuine experience. We faced obstacles but succeeded in making a product that reflects our brand's values and our customers made our know it.-Innovative Quotation Platform:Again with the help of Raizzon Infotech, we took on a new challenge. I got involved in developing a platform that helped customers easily schedule visits. This led to a 20% increase in sales within two months.-Assemble of Customer Service Team around the new platforms: After our digital conversion we needed to gather a team of digital proficient people to be around the customers, helping them while using our newly implemented platform, as well as troubleshooting, and reporting bugs in it. Offering simpler reservations and clear insights into what we offer improved sales and loyalty. It was a mix of technology and thought process about what our customers want.-Strategic Business Model Structural Revamp - Menu Enhancement:Working with the CECAL culinary school and guided by Executive Chef Marcos Arrero, we went beyond just making menus look good. We dived into the world of cooking, improving recipes and protocols to not only make the food better but also streamline how we work. This partnership led to better efficiency, faster production, and satisfied customers.These projects showed my commitment to change and finding new ways to make our customers happy. My mix of leadership, strategy, and understanding what customers need helped us offer better experiences and build a stronger relations. Show less

Buenos Aires, Argentina

Working as a Sales Representative:In my early days as a salesperson, I stumbled upon my true passion: sales. It was during this time that I sharped my skills throughout curiosity-driven exploration of in-person and online sales strategies. While I initially experimented with various approaches, I eventually refined my toolkit to include techniques that prove to be effective in real-world scenarios.Throughout my time in this position, I observed a steady growth in sales over the… Show more Working as a Sales Representative:In my early days as a salesperson, I stumbled upon my true passion: sales. It was during this time that I sharped my skills throughout curiosity-driven exploration of in-person and online sales strategies. While I initially experimented with various approaches, I eventually refined my toolkit to include techniques that prove to be effective in real-world scenarios.Throughout my time in this position, I observed a steady growth in sales over the months. By modernizing our methods to align with current industry practices and targeting both digital and in-person sales avenues, we managed to surpass the previous year's annual sales by an impressive 17.5%. This accomplishment not only bolstered my presence within the company but also propelled my career in the direction where I felt most confident: enhancing the customer experience. Show less

Diploma, Customer Experience

Backoffice and service operation: -Service model -Operation as a key component: processes that support experience -Expectations.

Diploma, Innovative Direction Of International Companies

Strategy and innovation: -Strategic development -Alternative approaches and new scenarios: beyond mission and values -Essential.