Martin Gersely Email & Phone Number

London, England, United Kingdom

• Manage 79 wholesale accounts in central, southern and eastern Europe as well as the UK for Coach and Kate Spade with a quarterly turnover of over £ 6,000,000.
• Improved established business processes through designing and developing metrics, reports and analysis based on performance forecasts.
• Identify potential risks on an ongoing basis to drive key business decisions and strategic growth plans while implementing Standard Operating Procedures (SOPs). Provide reports to the senior leadership team and other.
• Reduce excessive expenditure through proactively reviewing reports for discrepancies. Continually liaise with external account leads to identify potential issues, seeking ways to mitigate.
• Achieved £50k savings to the business in the last financial year through anticipating supply-chain shipping issues, offering alternatives to clients.
• Led a project for a new process of allocation and credit release in SAP, which was successfully implemented and rolled out across within European markets. Successfully collaborated with IT, SAP and Finance teams to.

London, United Kingdom

• Responsible for Calvin Klein Footwear for Europe, Russia, Asia and Turkey (included Calvin Klein stores, Calvin Klein outlet stores and E-commerce, which generated 70% of the total revenue of the footwear department of.
• Achieved shipments in excess of 23,000 products a week, through thoughtful partnership with warehouse teams ensuring all packing and labeling requirements for the respective countries were fulfilled within deadlines.
• Implemented a more efficient way of processing the weekly replenishment run for Calvin Klein E-com, saving 50% of turnaround time compared to the previous process used. Resulted in Calvin Klein to increase their E-com.
• Received several commendations from Calvin Klein reflecting their appreciation of my efficiency and attention to detail in managing their customer order book.
• Participated in the decision-making process for new projects and procedures through constantly thinking of ways to optimise processes and liaising with different departments to achieve the highest standard possible.

London, United Kingdom

• Managed 16 key accounts in the UK and Germany worth several million pounds each. Clients included Harrods, John Lewis, The Dune Group and Twinmar in the UK and equivalent large chains in Germany.
• Primary point of contact for all client issues via phone, email and regular face-to-face meetings. Managed customer online portals (including orders, invoices and returns).
• Created daily and weekly management reports using Navision, pertaining to sales figures and stock levels that formed the basis of sales and forecast meetings I attended.
• Delegated tasks to other departments and liaised with them to achieve the most efficient solution for both company and client in a timely manner.

London, United Kingdom

• Responsible for the projects of 57 clients in Europe.
• Oversaw and coordinated daily shipments worth an average of EUR 100,000. Obtained certificates for parts and initiated customised production of goods.
• Formed part of a social committee to optimise teamwork between different departments. This included organising team events and meetings to share and review best practice. As a result, we established effective ways to.
• Received company internal awards from my team and management to recognise my problem solving skills as well as my sense of teamwork.

London, United Kingdom

• Exceeded company benchmark by 100% by completing 30 customer emails per hour as well as dealt with inbound phone calls from beginning to end at the same time.
• Provided help to customers with their accounts, dealt with complaints through using activelistening skills. Aided customers to understand billing and payment information and how to use Lovefilm’s services.
• Aimed to provide First Contact Resolution to ensure customers remained satisfied with the company’s products and to generate further revenue streams through customer recommendations.

London, United Kingdom

• Monitored CCTV cameras on the station and maintained a safe and efficient environment while implementing company procedures and assisting the supervisor in managing the station.
• Reduced the station fraud index (amount of fare evaders) through careful co-ordination of staff deployment and suggested and implemented ways to simplify announcements on the station to keep the customers’ attention.
• Gained several 100% scores within London Underground’s mystery shopper reports and won a customer services award within the company.

London, United Kingdom

• Controlled and managed all aspects of menswear department for the store. Processes I implemented were held up as an example of best practice and were subsequently implemented throughout the store. Resulted in a.
• Consistently developed new ways of presenting latest collections as well as analysing, assessing, evaluating and monitoring sales figures.
• Increased sales / profit margin and exceeded sales targets month on month. Organised follow up actions to ensure constant improvement of sales and minimisation of unsold products.

Vienna, Austria

• Responsible for opening, closing and securing the premises and line managed five staff. This included the weekly rota as well as regular face to face meetings in order to help make everyone feel comfortable within the.
• Implemented a more efficient way of unpacking delivered goods and repositioned members of staff on the shop floor rather than the stock room, resulting in a reduction in the time spent unpacking by 30 per cent.
• Received "Employee of the Month"- certificate as well as a voucher to thank me for continuous effort as well as recognising my management- and team building skills.

Klagenfurt, Austria

• It was of profound importance to have a very high standard of customer service as well as presentation to bring in new customers and ultimately increase sales. Through high customer service, professionalism and good.
• Implemented a ‘Champagne Saturday’ campaign to entice new customers into the store resulting in a doubling of sales on a Saturday as well as further positive growth in sales during the week.
• Proactively researched and found a nearby tailor to cater for customer alterations. A feature that was new to the store and much appreciated by our customers.

Foundation Degree, Fashion/Apparel Design

Statutory education equivalent to GCSE “A” grades in German, English, Maths, Italian, Fashion Design and Sewing.

Education record

Education record