James Martin Email & Phone Number

James Martin is a Enthusiatic Technical Support & Customer Service Specialist at UNIFY Financial Credit Union.

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  Call Center Representative 2

  Unify Financial Credit Union

  Jan 2021 - Present - Las Vegas, Nevada, United States

  -Maintain confidentiality of information as well as controls and protects sensitive information and material.-Answer and resolve member inquiries or complaints regarding Credit Union products and services through calls, e-mails, and chats, escalating situations when required.-Cross-sell products and services and offer alternative products or services as appropriate.-Receive and process requests including, disburse­ments, withdrawals, transfer of funds, data changes, check orders, stop payments, loan payments, and statement copies.-Maintains quality and productivity levels, as established by department standards.- Processed and approved applications for car loans, credit cards and personal loans-Train and mentor junior Call Center RepresentativesMaintains confidentiality of information as well as controls and protects sensitive information and material.