Martin Mitton Email & Phone Number

Worthing, West Sussex, United Kingdom

Managing a portfolio of fleet suppliers to ensure SLA's are met and developing processes to enable optimum performance and efficiency. Building relationships with internal and external stakeholders.

West Sussex, United Kingdom, United Kingdom

After just over a year as the Business Coordinator at OSV I was trusted to take over the running of the Finance & Administration department and also to become a newly appointed Officer for Compliance and Audit.My role evolved to ensure the smooth running of every aspect of every order from the point of sale though until delivery and beyond.In addition to this I am also responsible for:-Maintaining compliance standards and managing internal and external audits.-Quality monitoring and call listening to identify areas of improvement and eliminate Consumer risk -Attending management meetings with Directors and fellow department heads to agree business objectives.-Analysis of Key Performance Indicators and identifying areas for further investigation -Providing feedback across the business with recommendations for improvement.-Leading 121s and formal performance reviews.-Delivering coaching and training to enhance performance.-Providing feedback to help team members grow and achieve enhanced results.-Challenging under-performance where required and driving improvements.-Building strong internal and external relationships .-Reviewing and regulating supplier performance.-Overseeing all administrative processes within the organisation ensuring accuracy and an exceptional after-sales service to customers.-Overseeing payments and refunds and debt management processes.-Final sign off for all supplier orders.-Working with Account Managers to ensure compliance with preferred supplier list.-Resolving commission discrepancies.-Providing Accountant with financial breakdowns and summaries.-Raising invoices and dealing with invoice queries.-Agreeing team targets in line with company goals and driving performance to exceed business objective.-Overseeing the efficient resolution of customer complaints and ensuring compliance with FCA and BVRLA guidelines.-Ensuring the team deliver high levels of customer service throughout the customer journey.

West Sussex, United Kingdom, United Kingdom

After fulfilling all my goals as a Senior Sales Executive at OSV for a number of years I was keen to take on new challenges, but I was also keen to invest my experience with the company that has helped me grow, so when the opportunity of a position in the Finance & Administration department arose I was very excited to take on the new challenge. My responsibilities as a Business Coordinator are to continue to provide the high levels of service our customers expect after the point of order. I order the vehicles from the dealers and liaise with our suppliers, finance houses and customers to process the finance documentation and deliveries of all vehicle order’s, I also overcome any challenges that might occur once the vehicle has been ordered. I am FCA (Financial Conduct Authority) certified to discuss GAP (Guaranteed Asset Protection) and Combined Finance/Return to Invoice insurance products, I am in charge of setting these policies up for any clients who have taken them. I am also responsible for completing our FCA return to our compliance company. Other duties I carry out daily are; invoicing customers and suppliers, refunding deposits, credit control with client’s outstanding invoices. I am also very heavily involved with the evolution of the finance and administrative department at OSV and hope to help bring new processes into place to improve the working of the department.

Worthing

My responsibilities as a Senior Sales Executive at OSV are to offer the same customer service levels as my position as a Sales Executive, however I am also required to have a greater understanding of each of our finance houses underwriting criteria as I now send finance application to the banks, in addition I raise the vehicle orders to the suppliers and finance houses so I have to have use my keen eye for detail, this is to make sure the specification and description of the vehicle as well as the finance terms and prices are correct, all of these aspects being very important when ordering vehicles as they can often be very high in value and complex.As a salesperson at OSV I have a responsibility to speak with both business and private clients to discuss what their main requirements are from a vehicle, be it a car or commercial.I also discuss what they require from the potential finance package i.e. do they wish to own or hire the vehicle, how long they would like the finance over and are they financing it through a business or personally as well as covering many other aspects.Once I have established their main requirements I work on finding the best possible solutions using my extensive access to funders and suppliers.I then present the solutions to their requirements in the most comprehensive way possible, by talking it through with them. This way I can ensure everything has been covered and is clear to my client also I can ensure that they are comfortable with everything I have suggested and if they have any questions or queries I can answer them immediately.

Worthing

As a salesperson at OSV I have a responsibility to speak with clients, (business and private) and discuss with them what their main requirements are from a vehicle, be it a car or commercial.I also discuss what they require from the finance package i.e. do they wish to own or hire the vehicle, how long they would like the finance over and are they financing it through a business or personally etc. Once I have found their main needs I work on finding the best possible solutions using my extensive access to funders and dealers.

Worthing

My role at OSV telemarketing was to provide top quality leads for the sales team to convert, having proved my communication skills and dedication to results in telemarketing within 3 months I was promoted from telemarketing to sales apprentice and from there to sales executive.

My job as an ADS (Aspirated Smoke Detector) Technician was to build and test the detectors that are mainly used in buildings such as hospitals and prisons.