Martin O'Brien Email & Phone Number

Birmingham, England, United Kingdom

Managing and developing an increasing credit control team to recover utility outstanding balances from customers at B2C and B2B level.Completing weekly reports to my Chief Financial Officer to discuss high risk accounts, the outstanding ledger balance and to discuss future targets.Raising and implementing debt recovery efficiency by providing training to members of the team, and suggesting system enhancements.Using Power Bi to asses the financial position of the outstanding ledger book and conduct weekly meetings with other departments to discuss future targets and findings.

As a Secured Litigation Officer at NatWest, I provided advice and support to solicitors in obtaining Possession Orders to enable the bank to pursue unpaid mortgage arrears. I referred with solicitors, customers, the insolvency service and other third parties via telephone and written communication explaining the requirements to stop proceedings . I have developed strong skills in research, data analysis, negotiation, communication, and risk management, financial planning as well as a deep understanding of the banking and financial industry. I am passionate about finding creative and effective solutions for challenging legal issues, and ensuring that the bank's interests and reputation are protected and enhanced. I am also committed to continuous learning and professional development, and I value collaboration, integrity, and excellence in my work.

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

Anti-Money Laundering

Chartered Bankers Certificate

Landlords Fundamentals

General Data Protection Regulation For Landlords And Agents

Higher National Diploma, Principles Of Business Administration, Level 2

Travel Services, Level 3 Nvq

Word Processing, Distinction

Initial Text Processing, Distinction

Travel Services, Level 2 Nvq

Mathematics, Gcse

Education record

English Language And Literature/Letters, Gcse