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Martin Overgaard is listed as IT Consultant at Novonesis based in Hellebæk, Capital Region of Denmark, Denmark. AeroLeads shows a matched LinkedIn profile for Martin Overgaard.
Martin Overgaard previously worked as IT Support Specialist at Novonesis and VIP Support at Novozymes. Martin Overgaard holds Datamatiker, Information Technology, Ap Graduate In Computer Science from Kea - Københavns Erhvervsakademi.
Experienced and results-driven IT Consultant with focus on white-glove support and customer fulfilment. I am used to working independently and across the organization, in order to fulfil the given role i have held. With an eye for business and end-user satisfaction, I strive to provide value for both stakeholders. Skilled in identifying client needs, technical savvy and with strong communication and interpersonal skills with a passion for delivering exceptional customer service.For opportunities please contact me on below email:m-overgaard@pm.me
Listed skills include Danish, English, Microsoft Office, Windows, and 8 others.
A career timeline built from the work history available for this profile.
Focused on onsite support and IT project work across various Novonesis sites in Denmark. Delivered 1-3rd level support, establishing a high satisfaction rate among end users and acting as a direct IT contact within the organization. Resulting in permanent hire. Responsibilities included Client Management, Access Management, Incident Management, and updating KBs and SOPs.
Provided dedicated IT support to the executive team during a colleague’s maternity leave. Served as the Single Point of Contact (SPOC) for all IT-related matters, including offsite arrangements, ensuring smooth and continuous operations.
Copenhagen, Capital Region, Denmark
Worked in an in-house Service Desk, providing IT support to global users. Responsibilities included Client Management, Access Management, Incident Management, and updating KBs and SOPs.
Supported Nordic users with a focus on ITIL processes, handling onsite operations, and managing incoming calls and tickets.Responsibilities included Client Management, Access Management, Incident Management, and updating KBs and SOPs.
Provided freelance IT consultancy services, focusing on Nordic users' support with ITIL principles, resulting in permanent hire. Responsibilities included Client Management, Access Management, Incident Management, and updating KBs and SOPs.
Copenhagen Area, Capital Region, Denmark
Hired through Atea Danmark and ProData, I held multiple positions varying through the following subjecs: Initial analysis of customers current IT landscape and presenting solutions based on key points. Administration of company's devices via Intune and providing reports via same tool Ad-hoc assignments, e.g. clean-up projects after migration projects.
Langebrogade 6E, 4.
Assisted in writing requirement specification for ServiceNOW, while assisting in creating documentation and processes for the newly started ServiceDesk. Worked with the following: Responsibilities included Client Management, Access Management, Incident Management, requirement specification and updating KBs and SOPs.
Ballerup
I worked here as both a 1st & 2nd line supporter, after an organizational change.As a team we were divided into groups to handle customer specific documentation and keeping it up to date, for the entire team. This helped ensure that all documentation, was available for all of our staff and to balance the workload of documenting 300+ customers.Worked with the following:Support by telephone, Client management, Access management, Incident management, Documentation of SOPs
Ballerup
Part of a trainee course, with focus on Microsoft solutions.Assignments during employment:Deployment project with MDT chosen as solutionPackage preparation for deployment via SCCMAd-hoc client management via Microsoft Intune on various customersCertifications received:MCSA: Windows 8MCSA: Windows Server 2012
• Programming • System design • Technology • Business development
Quick answers generated from the profile data available on this page.
Martin Overgaard is listed as IT Consultant at Novonesis.
Martin Overgaard is based in Hellebæk, Capital Region of Denmark, Denmark.
Martin Overgaard has worked for Novonesis, Novozymes, Maersk Broker, Santander Consumer Bank - Nordics, and Meconsult.
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Martin Overgaard holds Datamatiker, Information Technology, Ap Graduate In Computer Science from Kea - Københavns Erhvervsakademi.
Martin Overgaard is listed with skills including Danish, English, Microsoft Office, Windows, Microsoft Excel, Active Directory, Windows Server, and Microsoft Intune.
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