Experienced and results-driven IT Consultant with focus on white-glove support and customer fulfilment. I am used to working independently and across the organization, in order to fulfil the given role i have held. With an eye for business and end-user satisfaction, I strive to provide value for both stakeholders. Skilled in identifying client needs, technical savvy and with strong communication and interpersonal skills with a passion for delivering exceptional customer service.For opportunities please contact me on below email:m-overgaard@pm.me
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It Support SpecialistNovonesis Jan 2022 - Nov 2024Focused on onsite support and IT project work across various Novonesis sites in Denmark. Delivered 1-3rd level support, establishing a high satisfaction rate among end users and acting as a direct IT contact within the organization. Resulting in permanent hire. Responsibilities included Client Management, Access Management, Incident Management, and updating KBs and SOPs. -
Vip SupportNovozymes May 2022 - Mar 2023Provided dedicated IT support to the executive team during a colleague’s maternity leave. Served as the Single Point of Contact (SPOC) for all IT-related matters, including offsite arrangements, ensuring smooth and continuous operations. -
It ConsultantNovozymes Nov 2021 - Jan 2022
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It Operations & SupportMaersk Broker Jun 2021 - Aug 2021Copenhagen, Capital Region, DenmarkWorked in an in-house Service Desk, providing IT support to global users. Responsibilities included Client Management, Access Management, Incident Management, and updating KBs and SOPs. -
It Support SpecialistSantander Consumer Bank - Nordics Mar 2020 - Jun 2021Supported Nordic users with a focus on ITIL processes, handling onsite operations, and managing incoming calls and tickets.Responsibilities included Client Management, Access Management, Incident Management, and updating KBs and SOPs. -
It Support ConsultantSantander Consumer Bank - Nordics Nov 2018 - Feb 2020Provided freelance IT consultancy services, focusing on Nordic users' support with ITIL principles, resulting in permanent hire. Responsibilities included Client Management, Access Management, Incident Management, and updating KBs and SOPs.
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It ConsultantMeconsult Jul 2017 - Mar 2020Copenhagen Area, Capital Region, DenmarkHired through Atea Danmark and ProData, I held multiple positions varying through the following subjecs: Initial analysis of customers current IT landscape and presenting solutions based on key points. Administration of company's devices via Intune and providing reports via same tool Ad-hoc assignments, e.g. clean-up projects after migration projects.
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Sales ConsultantPlenti Dec 2016 - Feb 2017Københavnsområdet, Danmark• Telemarketing B2C sales.• Cold calling -
Service DeskVenzo A/S Oct 2016 - Dec 2016Langebrogade 6E, 4.Assisted in writing requirement specification for ServiceNOW, while assisting in creating documentation and processes for the newly started ServiceDesk. Worked with the following: Responsibilities included Client Management, Access Management, Incident Management, requirement specification and updating KBs and SOPs. -
Service DeskAtea Danmark Dec 2014 - Sep 2016BallerupI worked here as both a 1st & 2nd line supporter, after an organizational change.As a team we were divided into groups to handle customer specific documentation and keeping it up to date, for the entire team. This helped ensure that all documentation, was available for all of our staff and to balance the workload of documenting 300+ customers.Worked with the following:Support by telephone, Client management, Access management, Incident management, Documentation of SOPs -
TraineeAtea Feb 2013 - Dec 2014BallerupPart of a trainee course, with focus on Microsoft solutions.Assignments during employment:Deployment project with MDT chosen as solutionPackage preparation for deployment via SCCMAd-hoc client management via Microsoft Intune on various customersCertifications received:MCSA: Windows 8MCSA: Windows Server 2012
Martin Overgaard Skills
Martin Overgaard Education Details
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Ap Graduate In Computer Science -
Helsingør GymnasiumEnglish, Psychology & Social Studies
Frequently Asked Questions about Martin Overgaard
What is Martin Overgaard's role at the current company?
Martin Overgaard's current role is IT Consultant at Novonesis.
What schools did Martin Overgaard attend?
Martin Overgaard attended Kea - Københavns Erhvervsakademi, Helsingør Gymnasium.
What skills is Martin Overgaard known for?
Martin Overgaard has skills like Danish, English, Microsoft Office, Windows, Microsoft Excel, Active Directory, Windows Server, Microsoft Intune, Sccm, Citrix, Troubleshooting, Windows Xp.
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