Martin P. Email & Phone Number

Halifax, Nova Scotia, Canada

Amsterdam Area

British Columbia, Canada

• Educate and demonstrate solutions to partners and customers to increase revenue by 20%by creating and presenting a demonstration of solutions.
• Develop and execute a strategic sales plan to deliver over 20% increase in gross revenue;complete over 20 cold calls and generated over 10 new accounts by attending localnetworking events.
• Improved sales metrics by 15% by maintaining the database of sales and marketing activitythrough Salesforce.
• Analyzed the inventory of… Show more
• Analyzed the inventory of candidate profiles, update data, and remove inactive profiles fromthe lists, which resulted in an increase of 30% of consultant placements per Q2.
• Coordinated selection and examination boards to evaluate candidates and placed over 50%of the candidates in technical and management roles. Show less

Burnaby, British Columbia, Canada

• Managed a group of accounts with a specific focus on managing all aspects of the account, conducting weekly or bi-weekly calls with the customer.
• Increased customer satisfaction by 12% by improving documentation of software installation, training, and by offering knowledge of the target market.
• Recommended and implemented a process change to increase customer satisfaction by20%, completed by working with the team to create a new process to address the customers'evolving… Show more
• Recommended and implemented a process change to increase customer satisfaction by20%, completed by working with the team to create a new process to address the customers'evolving needs.
• Completed a project to increase the number of active users by 15% by implementing a tool to integrate with the customer's existing software.
• Created pivot tables and charts to summarize large data sets, leading to a 10% increase intime efficiency for reporting of large datasets. Show less

Vancouver, Canada Area

• Achieved a 95% customer satisfaction rating by resolving customer product and serviceinquiries in a timely manner.
• Reported to internal databases and manager daily on call center metrics and performance, including call volume and call quality.
• Investigated 100 potentially fraudulent transactions per month, and prevented an average loss of $8,000/month by detecting and canceling the fraudulent transactions.
• Mentored 5 new customer service specialists in the last year… Show more
• Mentored 5 new customer service specialists in the last year, helping to improve the customer satisfaction ratings by 25%. Show less

Dublin, County Dublin, Ireland

• Achieved a customer satisfaction score of 96% and resolved 100% of issues reported by customers and field professionals within SLA time frame by researching, replicating, performing root cause analysis, and prepared.
• Developed >95% customer satisfaction for all customer stakeholders by providing timely and accurate responses to inquiries, facilitating requests with internal teams, and creating knowledge articles to improve.
• Drove the… Show more
• Drove the resolution of 6 major incidents by bringing in Platform and Development support teams for technical expertise, resolving issues in less than 2 hours each.
• Conducted a technical training to 10 new team members, reducing the average resolution time per ticket by 15%. Show less

Dublin, County Dublin, Ireland

• Answered on average 50 calls per day and helped customers troubleshoot technical and account issues, improving customer satisfaction from 75% to 91% in a quarter.
• Identified issues and assist in developing successful solutions – case investigation, dealing with company representatives, game publishers, internet service providers.
• Delivered daily results and targets for up to four teams of up to 30 agents through call auditsand reports.

Diploma, Network And System Administration/Administrator

Information Technology

Law

Education record