• Overseeing all strategic and business functions in alignment with the company’s short- and long-term strategies.• Leading the implementation, monitoring, measurement and delivery of the various strategic objectives with regular reporting to the Board of Directors.• Managing and motivating employees to develop high-performing teams.• Adhering to legal guidelines, governance practices and in-house policies to maintain the company’s legality and business ethics.• Acted as Principal Liaison with Regulators, including Council for Medical Schemes (CMS) and Financial Sector Control Authority (FSCA).• Developing annual operational and departmental budgets in alignment with the business plan.• Monitoring compliance with performance, capital expenditure (CAPEX) and operational expenditure.• Developing data analytics processes to measure claims and trends and the impact on claims forecasts and financial performance.• Developing and managing key stakeholder and business partnerships.• Implementing marketing, sales, public relations and distribution strategies.• Managing and overseeing the launch of the annual product development programme.• Leading the development and implementation of comprehensive risk underwriting guidelines and processes.• Analysing stakeholder risk impact and loss ratios to understand the impact of various risk profiles on scheme financial performance and annual product design.• Leading internal and external audit processes, reviewing internal audit reports and implementing recommendations.• Overseeing the recruitment, selection and development of executive team members.

• Oversaw and managed all aspects of distribution, brand positioning, product design and development, premium ratings, marketing management, provider negotiations and outsourced function negotiations.• Managed financials and internal controls.• Adhered to legal guidelines, governance practices and in-house policies.• Acted as Principal Liaison with Regulators, including Council for Medical Schemes (CMS) and Financial Sector Control Authority (FSCA).• Developed annual operational and business budgets.• Analysed and reported on daily, weekly and monthly data.• Built and maintained relationships with key business partnerships and service providers.• Strategic management of the annual product development programme includes structuring product offerings, actuarial costing, submission to Council for Medical Schemes (CMS) and Financial Sector Control Authority (FSCA), and countrywide launch to market.• Analysed stakeholder risk impact and loss ratios to understand the impact of various risk profiles on scheme financial performance and annual product design.• Participated in and oversaw both internal and external audit processes, reviewed internal audit reports and implemented recommendations.

Strategic positioning of a Financial Services Provider focussing on 4 core areas including -the research and establishment of franchise opportunities, -B2B and B2C distribution strategies with effective competencies and delivery, -researching and establishing outbound call centre opportunities within the financial services market-a wider investment strategy into the financial services market.

• Full operational management of all business, distribution, sales and marketing functions.• Developed and implementing growth strategies in alignment with short- and long-term objectives.• Mitigated business risk.• Managed portfolios within the private healthcare sector.

• Led employees, providing guidance and motivation to drive maximum performance.• Full management of the national sales and distribution performance and management functions.• Led full third-party sales management processes, including sales management and performance management, contracting and customer service delivery for Business-to-Business (B2B) and Business-to-Consumer (B2C) clients.• Contributed to and strategically reported at Board-level.• Participated at client Board level with responsibility for functional and strategic reporting.• Product portfolio included Life, Medical Scheme and Health Insurance.• Developed and implemented a company strategy to optimise operational processes and achieve organisational targets.• Managed the performance and outcomes of all the functional areas within the administration and clinical risk management business.• Achieved shareholder objectives and meeting return on investment (ROI).