Martin Ronquillo Email and Phone Number

Per job description:Execute guidelines for technology governance and process improvementTrack, monitor, and audit information technology assetsAnalyze, develop and document business processesFormulate, deliver, and coordinate end user trainingResolve client incidents or requestsInstall, configure, maintain, and troubleshoot applicationsResearch and analyze new client technologiesDevelop and update controls to ensure availability of systems and databasesMaintain software product documentationDesign, develop, and implement software that adheres to organizational enterprise requirementsCreate, enhance, and maintain information technology software solutionsGather, document, and review system requirements and specificationsTest, debug, and evaluate software systems functionality

Break/fix technician responsible for servicing desktops/laptops/tablets under warranty from Dell, Lenovo, and HP , data migration for Dell computers, and printer servicing for Dell, HP, and Lexmark. Responsible for contacting and scheduling services with customer. Manage inventory which includes company property and parts received for services.

Participated in computer change out project which involved preparing new computers for employees. Prepared new computers for employees, reviewed the software each user needed and installed it. Added new computers and cellphones to SharePoint. Used Footprints ticketing system and completed assigned tickets. Assisted in computer installation. Troubleshooted computers. Serviced printers.

Removed threats from infected computers. Located and isolated computers when needed. Scheduled time to work on computers with user(s). Updated OS and anti-virus/malware software of infected computers.

Promoted to Assistant Manager within my first year and Business Manager shortly after my second year. Decreased cost of operations. Increased accuracy of physical inventory. Hired and trained employees. Resolved customer issues.

Promoted to Assistant Manager shortly after my first year employed. Trained employees. Coached employees and boosted sales. Helped implement new procedures and policies. Resolved customer issues.