As a Data Leader, my work focuses on strategic decisions that enhance the efficiency of the data platform and optimize business processes. My responsibilities include:Strategic Decision Making:I lead the definition and implementation of data strategies aligned with the company’s goals. This includes prioritizing initiatives that deliver the greatest impact, such as improving data pipelines and introducing new technologies for better data integration.Continuous Improvement of the Data Platform:I play a key role in evolving the data infrastructure. My approach ensures the platform is scalable, resilient, and capable of handling increasing data volumes, always seeking innovative solutions like DataOps architectures and the automation of complex processes.Conflict Resolution and Problem Solving:Conflict resolution is an essential part of my role, mediating between different teams and interests, always seeking the best path to ensure value delivery. I view complex problems as learning and improvement opportunities, adopting agile practices to accelerate solutions and adjustments in data operations.Strategic Thinking and Adaptability:Guiding the team through times of transition and technological changes is one of my core strengths. My adaptability allows me to identify new solutions and lead the team during transformation periods, fostering a continuous innovation and growth environment.Leadership in Tool Migration and Process Evolution:With a holistic view, I lead technology migrations, such as adopting tools that bring intelligence and value through BI analysis, and implementing new architectures, always focusing on process simplification and operational efficiency.My leadership is focused on building a solid data culture, promoting the intelligent use of insights to guide the company towards competitiveness and sustainable growth.

As a Data Analytics professional at Trocafone, I specialize in providing strategic support to senior management. My responsibilities include:Strategic Support:Directly advising senior management, with a special focus on the Strategic Planning and Finance teams, contributing to fundamental decision-making processes.Data Generation and Transformation:An expert in generating reports using leading tools in the field, utilizing structured and semi-structured sources. I transform data into automatic analytical models for end-users.Dashboards and KPIs:Developing, maintaining, and supporting Dashboards and KPIs for internal and external performance monitoring, promoting a comprehensive and effective view.Exploratory Analysis:Using practical BI tools to conduct exploratory data analysis, ensuring accurate and valuable results for the company.Auditing and Problem Resolution:Conducting rigorous audits on internal and external indicators, metrics, reports, and KPIs. I resolve problems related to analysis and processes to enhance operational efficiency.Support in Data Lake Creation:Essential contribution to the creation of the Data Lake, using the Delta Lake methodology and contemporary tools for company strategic planning.Tool Migration:Played a key role in migrating from Tableau to Power BI, developing indicators and report standards to drive efficiency and strategic alignment.My experience and skills are focused on driving organizational effectiveness and competitiveness through strategic data analysis.

In the role of Administrative Data Analyst, I assumed several fundamental responsibilities, including:Analysis and Audit:Conducting ad hoc and continuous analyses for process evaluation and improvement.Auditing operational laboratory indicators to ensure compliance and efficiency.Indicator Management:Creating, maintaining, and optimizing dashboards, KPIs, and indicators, both managerial and operational, for performance monitoring and evaluation.Training and Support:Developing and implementing training programs to empower the call center team.Specific focus on retention strategies related to reverse logistics.Report Administration:Administering key reports for quality control and reverse logistics to ensure data integrity and accuracy.

Smartphone technician with experience in diagnosing, repairing, and maintaining mobile devices. Skilled in replacing components such as screens and batteries, and resolving both hardware and software issues. I handle new device setups, data recovery, and operating system updates. With expertise across various brands and models, I am committed to delivering high-quality service and efficient customer support.