Martin Shears Email & Phone Number

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Led customer and staff engagement from the portfolio, initially more hands-on while establishing maturity across delivery and later more toward facilitating and coaching. Prepared and presented to product reference group meetings; presented on behalf of portfolio at customer user forum; and coached team leads, product owners and project managers.Provided a.

Adelaide, Australia

Ensured all customers were actively managed, appropriately serviced and knowledge collected to inform future planning across myself and a small team of relationship managers.Successfully delivered of customer user forums facilitating feedback driven themes and organisation wide contributions.Supported and advised on customer engagement from other teams for.

Adelaide, Australia

Built relationships with customers, partners, teams and with each other through sharing perspective, humanising others and finding common value resulting in less waste and better outcomes.Trusted advisor for customers to get best value from HAMBS products and services.Drove product and service innovation through identification of customer opportunities and.

Marden, South Australia 5070

Led and managed projects through business case, initiation to close.Engaged internal and external stakeholders- Project steering committees (executive managers) providing options and recommendations to obtain key decisions - Areas of IT (business analysis, development, testing, database, network, systems, service desk)- Customers through executive.

124-130 South Terrace, Adelaide

• Member of Project Management OfficeSuccessfully delivered $400k project to budget, schedule and managed changes to scope
• Enhancements to stabilise multiple bespoke (Delphi,.Net) in house applications (finance, inventory) critical to harvest operation at both head office and remote sites
• Vendor engagement (Iocane) and transition of legacy application (AS400) to outsourced hosting and support arrangement
• Use of iterative delivery methods to reduce risk (scope creep impact on project delivery)
• Detailed implementation planning to coordinate multiple active sites (country and terminal)
• Procured external consulting to assist in implementation planning and SDLC tools/process

Adelaide, Australia

• Member of Project Management OfficeManagement of projects throughout the project lifecycle including initiation, planning, executing, monitoring & controlling, and closing. Key activities include:
• Capture of business requirements & scope management
• Cost tracking – Effort, Capex, Opex
• Schedule management – WBS, Critical Path
• Project risk management
• Stakeholder management

Provide leadership and management of the day to day activities of the Technical Operations Software Support team, offering assistance to staff and guidance as necessary.Lead and manage small projectsDevelop, implement, maintain, and measure effective processes and procedures that continually improve service to our internal customers. Encourage, maintain.

• Programming languages: Perl (and 6 months in Java)Participate throughout the software development lifecycle - Analysis, design, implementation and verification, deployment and maintenance of systemsProvide informal.
• Design & implementation of Service Manager (service provisioning engine)
• Design & implementation of ADSL provisioning
• Enhancement of IP management system
• Enhancement of billing system performance

Programming language: PerlTo maintain authentication software, credit card gateway, customer billing, financial reporting and customer management systems.To contribute towards any of our other systems as required such as DNS, mail and www.Receive requests from, coordinate correspondence between, and establish requirements/specifications from all internal.

Administration and technical configuration of corporate services

Internet helpdesk

Internet helpdesk

Master Of Business Administration (M.B.A.)

Bachelor Of Science, Mathematics & Computer Science