Rafaela Martins Email & Phone Number

Dublin, County Dublin, Ireland

Ireland

• Key Responsibilities
• Representing the local ServiceDesk by providing IT support to staff both office basedand remote workers via Microsoft Teams and video conferencing technology.
• Responsible for logging of support tickets updating the knowledgebase, and managingthe backlog in ServiceNow, as well as documentation maintenance.
• Maintain an excellent level of customer service, ensuring that all customers are treatedefficiently and in an appropriate manner.
• Participating in the delivery of training sessions for staff on the usage ofsoftware/applications and hardware as required.
• Maintaining outstanding verbal communications skills with the ability to communicate withtechnical and non-technical colleagues at all levels of the organisation.

Dublin, County Dublin, Ireland

Ireland

Conduct research to develop handmade hair products.Responsible for creating and improving existing products.Determine the brand's creative vision in both English and Portuguese.Responsible for outbound sales prospecting and customer care.

Dublin, Ireland

- Design and create all content for social media in English & Portuguese- Track content performance and adapt campaigns - Handle all customers inquiries from social media channels- Business Development

Dublin, Ireland

Identify barriers and areas of improvement to secure the continued success of the service.Greet customers on arrival.Interacting with customers.In charge of upkeep of the venue.Manage all customer reservations.

Dublin, County Dublin, Ireland

• As a co-owner and operations manager of a coffee shop located within an English school, I was responsible for overseeing all aspects of the business operations and I played a critical role in driving the success of the.
• Managing inventory and ordering supplies: I was responsible for keeping track of inventory levels, ordering supplies as needed, and ensuring that we always had the necessary ingredients and materials on hand to meet.
• Financial management: I handled all financial aspects of the business, including budgeting and accounting. I made strategic changes by implementing cost-saving measures and improving revenue streams.
• Team management: I managed a small team of staff members and ensured that they provided excellent customer service. I trained, coached, and mentored staff members, ensuring that they were equipped with the necessary.

Campinas- Sp

Responsible for clerical/administrative duties.Processing invoices.Inventory checking.Liaising with customers regarding orders and general queries.

Bsc, Information Technology (Level 7)

Activities and Societies: Senior Class Rep for Final Year Modules include Computer Programing, Data Communications, Maths, Operating.

English