Marty Ely Email & Phone Number

Ballwin, Mo, Us

Greater St. Louis Area

Business Analyst

Saint Louis, Missouri

Conducted cradle-to-grave process analysis of the legacy operating system. Communicated desiredenhancements to DBA; facilitated LOB review and testing. Support the title and escrow production needs of a national client base of mortgage lenders, including some of the country’s largest financial institutions. Facilitate change in company processes, procedures and systems to meet regulatory compliance, customer service, cost efficiency, quality and profitability goals—for an organization that is licensed in 50 states and does business in 3,000 counties nationwide.Provide liaison to internal LOB users and technical contributors throughout the project lifecycle. Work withproduction teams to gather business requirements. Coordinate with programmers to facilitate new application interfaces. Develop training materials and job aids. Onboard new clients onto internal workflow system. Support customers’ post-implementation issue resolution and training needs.

Saint Louis, Missouri

Served as SME regarding the real-time reporting process, business requirements and implementation. Contributed to an ongoing process improvement effort in a cross-functional team environment; regularly reviewed and analyzed data to find challenges and opportunities.

Made work assignments to 15+ mortgage loan processors, assuring SLA and productivity goals. Addressed escalated vendor partner, client and borrower issues; reported trends to management. Consistently met performance goals in a challenging environment. Trained, mentored and coached team members on technology tools, processes and performance expectations.

Saint Louis, Missouri

Saint Louis, Missouri

Saint Charles, Missouri

Saint Charles, Missouri