Uniquely talented technical support, training and sales professional with extensive experience developing and implementing training protocols in corporate, financial, and medical environments. Contributed expertise in technology planning and execution, network administration, training, documentation, and help desk support to aid companies in streamlining operations, improving efficiency, and fortifying internal staffing resources to prime companies for pivotal growth. * Collaborated with senior management in all functional areas to facilitate technology upgrades, develop information databases, improve staff competency levels, and innovate new procedures to pave the way for business growth.* Consulted with companies as to identify and implement operational fixes, integrating technology into existing business infrastructures to improve and or expand processes. * Excellent communication and interpersonal skills; dynamic trainer able to effectively convey technical information in a manner easy for end-users to grasp and understand.* Intrinsic capacity for serving as liaison between IT staff and end-users in skillfully communicating technology needs and advances and facilitating technical support and training.* Conducted global sales presentations as a subject matter expert.Specialties: To motivate and educate as a dynamic trainer and dedicated customer support representative.To convey product knowledge in sales presentations via outstanding verbal and written skills. To coach, counsel, and mentor customers regarding product knowledge.To build customer relationships and provide superior customer service.I established Cornerstone Medical Billing Solutions in 2012 to better focus on the needs and demands of our local medical community.