Marty Seutter Email & Phone Number

Minneapolis, Minnesota

• As a dedicated CSS Escalation Engineer at Calabrio, I play a pivotal role in delivering top-notch technical engineering and consulting support for key global accounts. With over six years of experience, I have been at.
• Support and resolution of customer technical issues involving workforce optimization products, encompassing Call Recording, Quality Management, and Speech Analytic features.
• Ensure accurate and timely response to customer case management via Salesforce, resolving issues or escalating to appropriate development or management resources when necessary.Excel in meeting customer service SLAs by.
• Utilize remote access through trace logging and WebEx to provide precise diagnosis and resolution plans, including the analysis of Datadog for our Cloud Platform.
• Installation, maintenance, and administration of proprietary quality management call recording software interfacing with client contact center environments, such as Cisco UCCE, UCCX, Avaya, and Five9 phone systems.
• Troubleshoot a diverse range of technical issues, including call recording, networking, Microsoft SQL, Microsoft Windows Server, Active Directory, Cisco Unified Call Manager, and Citrix Server, utilizing tools such as.

Bloomington, MN

• In my role as a TAC Engineer at Avtex Solutions, I played a pivotal role in ensuring customer satisfaction by swiftly addressing and resolving elevated technical concerns and questions related to call center products.
• Worked diligently through incoming support requests, system emergencies, errors, and conducted triage of hardware, software, network, and telephony issues. Maintained comprehensive documentation using our internal.
• Provided effective resolution for complex issues, including thorough follow-up support and closure, while educating customers on system capabilities.
• Resolved end-user challenges related to Contact Center Solution products, leveraging the functionalities of Genesys Interactive Intelligence PureCloud and PureConnect.
• Successfully supported over 1,000 end users for incoming phone issue requests, system emergencies, errors, and triage of hardware, software, and network issues.Incorporated daily use of Windows, LAN/WANS, client-server.
• Demonstrated extensive expertise in working with Cisco Technologies to provide swift and effective resolutions.My tenure as a TAC Engineer reflects my commitment to delivering exceptional technical support and.

Eden Prairie

• In my role as a Technical Support Analyst at Spok, I applied systems analysis techniques and procedures to diagnose and troubleshoot issues with our external customer's production system.Key Achievements and.
• Provided timely and effective assistance with SQL database data loads, configuration changes, and additional project work on client systems.
• Administered Oracle, including queries, recovery, maintenance, and minor database troubleshooting.Monitored Health Checks and KPIs for over 300 client production database instances.
• Delivered Root Cause Analysis to clients based on troubleshooting efforts and identified recommendations for long-term solutions.
• Assisted in training new onboarding analysts to understand Spok software and troubleshooting tools and processes.
• Created and maintained product knowledge articles for internal and external use, aiding in Spok software troubleshooting

Eden Prairie

• In my role as a Technical Engineer at Arrow Electronics, I was entrusted with providing pre-sales technical support and consulting to both internal and external customers, as well as the sales staff. This reflects my.
• Leveraged a blend of technical knowledge and sales skills to offer advice and support on a diverse range of products.
• Alleviated the technical burden on inside sales representatives and systems engineers by delivering enhanced technical support to customers, becoming a vital point of contact for clients.
• Conducted in-depth analysis of business challenges, user requirements, functional specifications, business processes, standard operating procedures, and workflows.
• Designed and delivered compelling product presentations and demonstrations, showcasing the value of our solutions.
• Created systems configurations based on customer requirements, providing product recommendations, and exploring alternative configurations for optimal customer solutions.

Edina, MN

• In this role, I was dedicated to supporting enterprise-level customers with Dell PowerConnect, Force10, and Cisco N Series switches and routers. This exemplifies my commitment to delivering high-level support.
• Leveraged tools such as Putty, Webex, Wireshark, Telnet, SSH, Visio, OneNote, Excel, Outlook, Avaya, Delta, TFTP, and more.
• Designed and configured networks for clients, implementing features like OSPF, LAG, LLDP, VLANS, and more.
• Troubleshot all aspects of networking related to switches, diagnosing hardware and software issues.
• Effectively managed large caseloads, ensuring positive and clear communication with customers throughout the support resolution process.
• Utilized Oracle's Siebel CRM to efficiently manage caseloads, ensuring streamlined communication and issue tracking.

Minnetonka, MN

• My time at Minnesota Office Technology Group reflects my dedication to delivering top-tier IT support, designing robust networks, and ensuring the seamless operation of both hardware and software components.Key.
• Earned certification as a Xerox Certified Technician, showcasing expertise in Xerox machines and technologies.
• Functioned as a Data Integrity Specialist, aiding in billing processes and providing comprehensive documentation through Excel spreadsheets and maps for internal and customer-facing purposes.
• Designed and implemented new networks, seamlessly integrating new hardware into existing infrastructures.
• Networked HP and Xerox machines to optimize operational efficiency.
• Troubleshot and repaired HP and Xerox printers, copiers, fax machines, and other hardware components.

Eden Prairie, MN

• Actively contributed to the overall success of the team and ensured exceptional customer experiences.Key Achievements and Responsibilities:
• Collaborated with management on employee-related tasks and team scheduling.
• Played a key role in training new employees for various responsibilities, including stocking shelves, facing aisles, and cashier duties.
• Managed the dairy department, overseeing product stocking and maintaining a clean and organized environment.
• Delivered excellent customer service, addressing customer needs and concerns.
• Assisted with cashier and checkout duties as needed, ensuring efficient and friendly transactions.

Bachelor, Information Systems Security

Associate, Computer Network Systems

Diploma