Andrew Poncin Email & Phone Number

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Service Owner and Subject Matter Expert for global telephony voice recording solutions used by platforms such as Banking, Trading, and Human Resources.- Ongoing successes with voice recording system administration across many platforms, system upgrades, consolidations, new implementations, vendor management, reporting, proactive monitoring, troubleshooting, and problem management.- Delivered a Skype For Business voice recording solution using the AudioCodes SmartTap application.- Implemented a Numonix Recite call recording platform which includes a Cloud Integration to Collabip’s Tethr platform for speech to text conversions and voice analytics.- Day to Day support of Nice Engage, NIM 4.1, Perform 3.2, NTR, Nice Sentinel, SmartTap, Numonix Recite, CUCM, CME, and Cisco Voice Gateways.- Built, trained, and manage an offshore support team to support all call recording platforms.

Greater Minneapolis-St. Paul Area

Service Owner and Subject Matter Expert for global telephony voice recording solutions used by platforms such as Banking, Trading, and Human Resources. • Designed and architected a global voice recording service, reducing costs by 40% and ensuring regulatory compliance for banking and trading businesses.• Performed consolidations of legacy systems while building centralized, scalable solutions servicing up to 20 trading and banking offices throughout the world.• Designed and implemented new voice recording application platforms in locations including Minneapolis, Calgary, Chicago, Houston, Singapore, Geneva, Buenos Aires, Sao Paulo, and Mexico City.• Delivered a mobile phone recording solution to the customers without any additional costs, thus giving traders a competitive advantage in the marketplace.• Built and trained a support team for day to day operations to ensure optimal service levels.• Negotiated contracts and cost models with vendors.• Gained integration experience with multiple telephony systems such as Cisco, IPC, Siemens, Etrali, and Nortel.

Greater Minneapolis-St. Paul Area

Application and Infrastructure support technician within a Shared Service organization supporting 2000+ user’s globally across multiple business units. • Successfully upgraded vendor applications to cheaper, more sustainable platforms such as VMWARE.• Successful upgrades of 50+ application servers from Windows 2003 to Windows 2008 to maintain vendor support and mitigate business risk. • Delivered on the migration of 50+ application servers from a datacenter in Minneapolis to Chicago without business downtime or impact, aligning with the business for growth opportunities.• Developed and exercised a formal Disaster Recovery plan resulting in conducting business on a failover system for a Cotton ERP system.• Automated monthly billing processes by scripting Active Directory lookup scripts, thus saving 8 FTE hours per month while also giving risk and controls groups logical access visibility to multiple applications.

Greater Minneapolis-St. Paul Area

Build & Deployment Manager for a custom, in house developed Grain ERP system that supported over 100 Grain and Oilseed plants across North America. In addition, also performing various support and developer tasks such as Unix Administration, scripting, day to day operations, and monitoring.• Relentlessly automated and streamlined deployment processes thus shortening build and deployment times by 50% and reducing risk of manual deploys.• Decommissioned 100+ HPUX servers from Grain remote locations while moving from a client/server model, achieving $800,000 annual costs savings.• Implemented formal ITIL practices such as Release and Change Management, mitigating risk and increasing the quality of the activities.• Years of application Support in a multiple platforms such as Windows and Unix.

Bachelor Of Science (Bs), Business, Management, Marketing, And Related Support Services

High School Dimploma