One of a team of project managers working on multiple multi million pound long term projects. This required dealing with internal, 3rd party and off shore resources, both clients and suppliers. The role also included service management of environments across the Cooperative landscape. • Accountable for managing IT infrastructure projects, ensuring all stakeholders/communications plans are in place and managed effectively and that a robust demand management & resource model is maintained, underpinning delivery to the business• Accountable for delivering reliable, resilient and responsive IT Infrastructure to support new/enhanced business services, manage the internal & external resources delegating activity to other projects as appropriate to ensure requirements are delivered on time, within budget and to a high standard• Assist in resolving escalations and major incidents by decision making and appropriate delegation in order to ensure that they are resolved effectively, efficiently and to minimise impact on business• Maintain & apply knowledge of regulatory and legal requirements to ensure adequate governance & control• Ensure that Infrastructure keeps abreast of relevant technical/specialist areas to enhance skills and capabilities to drive ongoing continuous improvement of the Infrastructure delivery services provided; make recommendations that are appropriate for, and fit with, the long term strategic goals, programmes and projects.• Drive improved performance of the team and meet agreed business and personal objectives• Manage key suppliers, internal & external; ensure awareness of external markets, so that the best value for money & service is delivered to the Group; establish improvements where needed.• Manage within the Group governance framework project budget adherence, operational risk, information security, regulatory compliance, contingency, business continuity and disaster recovery.

Project development using IBM Websphere MQ Technology. Focus around development through the environment tracks with associated testing and support. Driven by change control and supported by incident and problem management. Working with IBM Tivoli Omegamon for configuration and monitoring.

Contract consultant offering:- Project Management- Problem / Change Management - ITIL Certified - Websphere MQ Consultancy encompassing:- - MQ build, implementation and configuration using Windows & Unix- - MQ Configuration using Z-OS- - Documentation, build standardisation and operational handover- - MQ security configuration- - MQ Monitoring Software installation and configuration- - - Prior experience of ITM6 and Q Pasa!Client History:- Barclays Corporate (Feb - May 2012) – Middleware Project Design and Implementation

Within this role I was required to design, create and implement a problem management team across multiple integration technologies. The team was of a global structure and involved both direct and virtual management across the UK and the Philippines. As part of this activity I was also required to define and implement a set of best practice processes and working procedures. These were documented and stored in a central repository and used to facilitate team progression.The service improvement aspect of the role required me to provide programme management for a number of project activities within the integration technologies. This required managing a team of 4 people who handled the day to day resourcing and management of each of their projects, setting standards, reviewing deliverables, and facilitating approval and progression with the client. Projects are varying in size, generally less than 50 days, and there are normally about 20 or more on the go at any one time. Activities were progressed according to the standard Accenture methodologies for project management.

As a solutions manager I was required to take an active part in project progression within the Non SAP integration technologies arena. This was predominantly focused around IBM Websphere products such as MQ series but also included other transport layer technologies and monitoring tools. The role required me to plan projects, acquire and manage resources, and liaise with the client as well as taking an active part myself in some of the actual project tasks. Again there would be multiple projects of many sizes in progress at any one time, but still predominantly under 50 man days.To facilitate this role I also had to be active and proactive in management reporting techniques to prove and track progress. Also, as the role was that of technical project management, then a sound knowledge of the architecture was required.

In this role I worked on day to day support and maintenance activities as well as some project activities. The support aspect of the role covered incidents, problems and 24x7 out of hours, therefore requiring a strong understanding of the technologies being implemented and/or supported:Korn Shell scripting / Perl scriptingWebsphere MQ installation, administration and infrastructure managementWebsphere MQI installation and infrastructure managementWebsphere ICS installation and infrastructure managementWebsphere Application Server installation, administration and infrastructure managementWebsphere Business Integrator Adapter Framwork - adapter configurationSAP Solution Manager Configuration for Monitoring R3 and XIQ Pasa! Monitoring Tool installation, administration and infrastructure managementProject Management, Solutions Architecture and Customer Liaison

During this period I covered a number of activities, generally strongly biased around project management and/or the development lifecycle. For example, I managed the operating system rollout across multiple sites, encompassing 1200 users in a 10 week period. This also required me to manage a 40 strong team of engineers and their associated management structure.Other common tasks I was involved in included:Development, implementation and management of Service Level Agreements Configuration of SAP and ArchiveLink using iXOS for Archiving PurposesPreparation, documentation and delivery of standard procedures and processesCareer management of junior staff

Before Business Systems at Lever Brothers I was located in the Unilever head office in London. There I built and worked with a team of developers across a number of financial data collection and consolidation systems. This obviously involved project design, development and implementation as well as direct management of a development team of 10 or more. I was also responsible for implementation and management of an international help desk to support the delivery of the systems. During this role I was able to demonstrate the following:• Strong business analysis skills.• Extensive liaison with internal/external customers and suppliers.• Hardware and software specification, procurement, installation and configuration.• Security requirements planning for a multi-platform client/server based financial collection/consolidation system.• Interface development between databases, including xBase and ORACLE.• Management of ORACLE database reorganisation.