I led Blue Mantis’s vision, strategy and company operations. LEADERSHIP- Inspiring people with our vision.- Mentor and coach to senior members of the company- Company spokesperson- Developing company culture - Setting the overall strategic direction of the company.COMMERCIAL- Sales strategy to drive revenue with large customers and approach to winning new business.- Negotiating ongoing contracts with suppliers and customers.- Management and reporting of supplier contracts and terms.- Reviewing contracts and making recommendations on commerciality.- Interpreting market trends and adapting to industry changes.- Seeking out and working closely with business partners to expand opportunities.CUSTOMER SERVICE- Improving and developing relationships with client’s business owners, to ensure high levels of customer satisfactionOPERATIONS- Oversee overall operations and project management.- Implementing new processes and procedures.- Setting company-wide KPI’s to gauge company performance in all areas.- Reporting results to the shareholders on a monthly, quarterly and annual basis.FINANCE- Monitor and review the company’s financial performance- Assist in company-wide budgetary planning- Monitor cash flow, accounts, and other financial transactions, working closely with the accounts team.- Oversee, review, and adhere to the budgets for each business departmentHR- Overseeing recruitment processes.- Managing 3rd party HR specialist- Developing and implementing an appraisal/review process