Martynas Vilkas Email & Phone Number

● Ensure quality of performance of Ist Tier Tech SupportSpecialists;● Participate in internal and external projects and workgroups andrepresent the team● Create and manage team’s OKRs;● Have 1 on 1 meetings with assigned teammates;● Manage team’s work schedule;● Provide instructions and trainings to Ist Tier new and existingemployees on team workflow and processes;● Provide reactive technical support to Interactio VIP customers(European Parliament, European Commission, EuropeanEconomic and Social Committee, United Nations, FIFA, etc.),partners and Ist Tier Tech Support Specialists;● Own and actively participate in developing existing and newcustom technical customer support processes;● Own key processes within Ist Tier Technical Support team;● Own weekly incident and problem review meetings;● Own and improve problem troubleshooting knowledge base;● Manage high-level Incidents and act as Incident Manager.● Closely work with the developers team. Find workarounds forincident resolutions;● Answer customers and internal staff technical inquiries;● Conduct and monitor events for Interactio clients (setting up theevents, testing of participants and translators. Solving technicalproblems that arise);● QA Release verification testing;● Perform other related duties as assigned;

● Ensure the quality of performance of junior AV specialists and AVspecialists;● Main contact for AV and junior AV specialists in all mattersrelated to day-to-day work;● Monitor Interactio customer events and report issues;● Solve technical issues for assigned customer projects andrequests;● Develop and offer technical solutions that meet customer needs;● Provide training and consulting to employees and customers;● Develop QA tests and assist in QA testing;● Conduct and monitor Interactio clients events (launch events,test participants and translators and solve technical issues);● Provide technical support to Interactio's regular and VIP clients(European Parliament, European Commission, EuropeanEconomic and Social Committee, United Nations);

● Monitor client events, register and document detected problems,collect statistics;● Configure Interactio software and run events on clientcomputers;● Log incidents and errors;● Provide solutions to customer problems;● Assistance in QA testing

● Monitor client events, register and document detected problems,collect statistics;● Configure Interactio software and run events on clientcomputers;● Log incidents and errors;● Provide solutions to customer problems;● Assistance in QA testing;

● Freelance video editing specialist for two American Youtube channels:BaronVonGames, BaronVonTactics;● Video editor for "Open Mike. Voice for small business" podcast;● Filming, photography and video editing (events, weddings,advertisements, promos, real estate, sports, product photography).● Filming, photography with a drone;● Website creation, graphic design;

Lithuania

● Live broadcasts (sports, TV shows, conferences and seminars) inthe positions of graphics publisher and operator;● Broadcast supervision - monitoring, problem detection andsolution in cooperation with local broadcast teams abroad;● Video editing (sports reviews, highlights, commercials);● Facebook broadcasts;● Coordination of the broadcast with the customer, testing,execution of the remote broadcast;

Belgium, Holland, Germany, France

● Most of the work was in Belgium as well as business trips toHolland, Germany, France;● Construction of tents, scenes, scaffolding and other structuresfor various events and festivals;● Supervision of other support staff, distribution of work;

Lithuania

● Maintenance, upload and update of car rims and tiresadvertisements;● Car wheel, tire photography, photo editing;● Wheel transportation, warehousing and other auxiliary work

Lithuania

● Creating car parts advertisements in Lithuanian and Englishlanguages;

Bachelor'S Degree, Information Technology (Multimedia And Internet Technology Studies)

Computer Science

Secondary Education