Martyn Shaw Email & Phone Number

Gloucestershire, England, United Kingdom

Responsible for the online operation and management of the E-Commerce team for longfield as well as supporting the retail IT systems.

Gloucestershire

Retail cluster manager, responsible for 8 stores. Managing store teams and improving results. Deputising for Retail Operations Manager.

Cirencester - Control Shop

I am currently assisting my Area manager on the area as control shop manager responsible for 25 stores. This involves data collation, decision making on those stores and operational support. Also involved is end of week financial reconciliation for figures reporting directly to head office and regional manager.Financial- Using Sales, Gift Aid, Sales mix and stock target reports to exceed my stores budget.- Review of P&L reports to ensure that the store is as profitable as can be and looking to adjust where necessary.Operations- Building external corporate partnerships to ensure continued support through the year.- Day to day running of store and operational support to the area.- Planning ahead for seasonal and peak launches.People- Recruitment and ongoing training of volunteers to ensure we are working effectively to maintain our stores operations.- Ongoing training and reviews of Sales Assistants to ensure optimal work processes and to maintain the same store goals to ensure we are all working to the same ideas.- Training of new members of new branch managers on the areaCustomer- Ensure that both myself and the whole team are working with the customer at the forefront.- Ensuring that excellent customer service is given in store, by engaging with our customers and to bring repeat customers back each time.Sales Floor- Regular review of stock mix on the shop floor - Remove slow selling lines and focus on the higher selling lines. - Utilising small shop floor to ensure that equipment and layout is effectively used to ensure that customers are always browsing.- Plan in advance shop floor changes for seasonal launches and Christmas ensuring we have correct levels of stock to last and have stock prepared in advance.

Cirencester

I am responsible for a total of 2 assistants to help me in the day to day operations of my store, and have a team of 12 volunteers that I'm responsible for, the job involves planning, to correctly achieve targets, and delegation to plan the work loads for my team, we have restored the store to an outstanding performer exceeding expectations.I also assist the other stores on the area as well as assisting the area manager to complete tasks and training new managers and staff on the area.

Stroud

As a customer service manager for Argos, I would be responsible for the front end and day to day operations of the store. Ensuring that customer satisfaction remained highest priority. I am responsible for the visual merchandising of the store and ensuring that financial services targets are met.

Cheltenham

As a customer service team leader I reported to the customer service manager of the store. I was responsible for making sure that customer queries were dealt with promptly and efficiently and assisting other colleagues with any issues around sales and aftersales. I was also involved largely in the visual merchandising of the store and assisting the management team achieve financial results.

Cirencester

I started off working as a weekend customer advisor for a small Argos store while at college until I finished and became a weekday and weekend customer advisor and decided that retail would take my career path and decided to progress up to management. While at this level I attended a internal course called Advance Into Management which gave training on stepping up into a management role.

Education record

I attended Cirencester College for 2 years, I studied business studies, graphic design and ICT all at A-Level.

Education record