Marty Rath Email & Phone Number

County Wexford, Ireland

Kilkenny, County Kilkenny, Ireland

Remote

Reviewing and providing feedback on court transcripts for errors and correct formatting.

Remote

Transcribing legal cases from audio files.

Remote

Providing training and consultation sessions to peers, new hires and senior management to improve work quality.

Remote

Quality assurance of grading analyst data.

County Cork, Ireland

Testing the Siri AI/ML voice assistant to improve customer experience.

County Cork, Ireland

This language analyst role involved grading, categorising, and evaluation of data related to speech recognition technology development.

County Cork, Ireland

Teaching General English at levels B1 (Intermediate) and B2 (Upper intermediate).Conducting an exam and commenting on learners’ strengths and weaknesses to assess level.

County Cork, Ireland

Processing all incoming phone calls from customers and manage all requests, changes and cancellations as necessary.Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.Maintaining an up-to-date level of product and procedure knowledge.Maintaining regular, consistent and professional attendance, punctuality, and personal appearance.Pursuing personal development of skills and knowledge necessary for the effective performance of the role.Maintaining and exceed target levels of productivity and performance, as outlined by your Manager in relation to call times, idle times and other performance metrics as they arise.Helping to maintain a good team and working environment through assisting fellow employees and participating constructively in team meetings.Having a strong team spirit with passion and drive to help users and deliver the best in customer service.

County Cork, Ireland

Selling a range of products/services suited to the individual needs of the customer, achieved through a sound knowledge of the products on offer and strong communication skills.Dealing with customers in a courteous and friendly manner, ensuring that each customer leaves the call with a positive experience.Making a minimum of eighty calls per day.Ability to handle and ultimately overcome any customer objections or queries.

Gorey, Wexford

Acquiring relevant data to update a database and find potential leads.Providing appropriate information and advice about services offered.Creating further interest in the company’s services by encouraging customers to engage with all services and products offered.Representing the VoiceGrid brand as the first point of contact to potential customers.

Enniscorthy, Wexford

Working part-time in an IT repairs store.

Higher National Diploma, Computer Science

Eagerly expanding my knowledge in computer science through a comprehensive Higher Diploma program. Focused on programming languages.

Master Of Arts - Ma, English Modernities, 2H1

Activities and Societies: I regularly attended English department events while at UCC such as book launches, seminars and conferences..

Bachelor Of Arts - Ba, English And Philosophy, 2H1