Gestor de cuentas, gestión cartera de clientes, negociación, manejo de CRM para seguimiento de os clientes, manejo de quejas y reclamos, persuasión y capacidad negociadora, orientación a resultados, mercado financiero.

Telemarketing, gestion cartera de clientes por CRM, Asistencia rápida y oportuna a los clientes• Resolución a dudas e incidencias• Seguimiento de las solicitudes de información o reclamos• Tramites de solicitudes de los clientes interesados• Uso de Mas Voz• Planificar y desarrollar acciones para la gestión de ventas, fidelización de clientes actuales y captacion de nuevos clientes

Martin Campos – Part time Student Services/ Housing Coordinator- Visit new potential apartments.- Maintaining relationship/ contact with agencies and apartment owners about maintenance issues, student’s behaviours, cleaning, etc. - Making visit to apartments, ensuring students conformability and comfortability.- Ensure that students complete apartment walkthroughs upon arrival and departure. - Doing a final walk-through in the apartments once students have vacated- Participating in the weekly visits to the students living in ISA apartments. - Replacing or purchasing new furniture, appliances and/or accessories for apartments when necessary.- Utilities, payment control - Resolving maintenance issues in apartments, (electric, painting and plumbing) before and during the stay of students.- Preparing maps for all the student detailing campus university, home stay and important directions like bus station, train station, post office.- Visiting new potential families.- Housing questionnaires: translated into Spanish the students housing questionnaires.- Moving students to new families when necessary- helping housing department in any family issues, update families information, like taking photos to news family houses and introducing in GRS. Office- Resolving maintenance office issues. - Helping Eugenio Aguilar (European IT) to computer maintenance and hard drives replacements. Cultural activities- Reception, - Panoramic tour - Excursions (3 weekend trips + 6 or 7 day trips = 12/13 days per year)- Mini groups Talking Tapes,Paddle surf,Monserrat excursion,Barça Game,Cooking class.Students- Students registration in the EEUU embassy and others nationalities, all the programs (spring, summer, and fall) every year-Real COM issues, computer configuration with different modems device,cellular phones, for students - Contacting with Telefónica technical support (whenever necessary)