Maru Machado, Mba Email & Phone Number

Remote

Provided global operational and administrative support to Field Managers and80+ international contractors, ensuring that all coordinators are properly trained in companybest practices. Drove change in a continually evolving startup environment and creativelysolve and address problems. • Supported the hiring, training, and management of new coordinators, including evaluating 80+ coordinators across 38 different countries. • Optimized travel policies in response to shifting company needs and draft procedures for itinerary, reservation, and vendor management. • Analyzed travel budget and spending reports to identify areas for cost control; process and approve weekly coordinator invoices. • Contributed to the company’s strategic planning, process improvement, and creation of SOPs, eliminating redundancies and creating optimized workflows. • Influenced future offerings by partnering with the Implementation and Innovation and Feasibility teams on the design and development of new services to be offered

Remote

Established a stellar experience with customers, providing high-touch service to patientsdealing with sensitive issues and participating in clinical trials. Managed participant travel,logistical details, and expense reimbursements timely and accurately. • Collaborated with cross-functional groups across hospital and clinical staff, vendors, and team members to manage and process all travel-related documentation on behalf of patients, including payments, itineraries, visas, medical, and legal forms. • Coordinated travel accommodations across flights, hotels, and car rentals and evaluated prices for budget optimization and cost control. • Partnered with field leadership to develop training strategies and facilitation for new and existing staff members. Training focused on topics such as processes, procedures, and customer service. • Leveraged various software programs, including Microsoft Office, SharePoint, Vision, Smartsheet, and online tools for successful execution of coordination and planning.

Horsham - Pennsylvania

Engaged clients and orchestrated the design of custom programs to achieve goals whileproviding stellar customer service. Developed trusting relationships with high-profile clientsto earn the opportunity to provide operational support to execute events successfully.Notable Consulting Highlights: Bell Publishing, Ltd. – Tea and Coffee Trade Journal, Tea & Coffee World CupConducted extensive research and monitored strategic business plans to minimize exposure and risk to adverse conditions in Latam to ensure intended results were attained. Shared valuable insight and recommendations with the CEO and leadership team in consideration of hosting the magazine's annual event in the Latin American market. WorldCan Conferences – GulfCan, 2020Created a database of targeted attendees and effective marketing campaigns to create event awareness. Provided pre-event support to plan room specifications, diagrams, food and beverage selection, reception, and social functions.

Horsham - Pennsylvania

Provided interpretation support from the English to the Spanish language to clients with diverse socio-cultural and economic backgrounds in this role. Interacted with clients by phone and onsite to deliver vital services.

Flourtown - Pennsylvania

Served clients and families, primarily in Latin America, by providing support on culturally sensitive issues dealing with immigration. Supported case attorneys in preparing for trials and hearings through legal research and evidence gathering.

Weston - Florida

Developed and fostered stellar client relationships with multi-cultural buyers to help identify attractive homes in a highly competitive market. Collaborated with sellers to effectively market homes and obtain contracts as a Real Estate agent. Increased YoY sales growth by 38% by effectively networking and prospecting, creating and converting business and sales leads.

Venezuela & Usa

Charged to maximize guest experience and engagement, leading to increased revenue from increased business due to the successful operational planning and execution of large-scale conferences and events internationally. Produced 16 conferences across Latin America (LatinCan), China (ChinaCan), and Dubai, U.A.E. (GulfCan), generating attendance of over 2500+ participants and 1000+ sponsors. • Managed all conference logistics, including production, program design, budgeting, site selection, hotel accommodations, banquet arrangements, meeting materials, audiovisuals, travel planning, mailings, communications, and staging. • Created and implemented advertising campaigns and business opportunities resulting in increased membership and sponsorships. • Collaborated with various teams to solve complex challenges throughout the planning process, as well as during conference and associated events as the primary point of contact. • Influenced continuous improvement strategies by collecting, analyzing, and providing recommendations based on the initiation of a post-meeting survey and feedback on key performance indicators.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Graduated with Honors – Ranked number 1 out of 160