Marusya Rastorgueva Email & Phone Number

London, United Kingdom

Moscow, Moscow City, Russia

Tinkoff is the world's largest digital bank, as measured by number of users, with over 30 million. I worked on a salary product that provided both web and mobile platforms for payroll and electronic document management.Achievements:- Led the transition from a legacy CRM system to a microservices architecture, serving as a project manager, system architect, analyst, and tester, and as a result, elevating CSAT from 70% to 80%.- Collaborated on qualitative research with the product designer to test a prototype with real customers;the gathered insights ensured optimal UX and intuitiveness of the new feature.- Headed a research team which identified project growth opportunities and discovered innovative features absent among competitors.- Attracted key client with an efficient API integration, effectively gathering requirements and minimizing development resources needed.

Moscow, Moscow City, Russia

Achievements:- Headed the implementation of a payment checking algorithm, covering requirements gathering and feature specification, resulting in reduction of incorrect transactions by 95%.- Developed scripts to analyse tax payment failures, identifying root causes and implementing solutions that increased tax payment success rate by 10%. (Python, SQL)- Developed scripts to optimize support processes, resulting in a 20% reduction in support tickets. (Python, SQL)- Developed a script for automatic receipt cancellation, ensuring accurate handling of all receipts registered incorrectly during system crashes. (Python, SQL)

Master'S Degree, Computer And Information Systems Security/Information Assurance

Bachelor'S Degree, Computer And Information Systems Security/Information Assurance