Tour Operator October 2013–December 2014:Travel CounselorJanuary 2015– June 2016:Senior Travel CounselorJune 2016– January 2019:Meet corporate travel customers’ requests in an efficient and professional manner. Maximize profitability for the traveler, while meeting their needs in airline ticketing arrangements, hotel accommodations and care rentals. Deliver optimal results by using prior knowledge of the traveling process to anticipate and solve any issues that may arise. • Book reservations for air travel, hotel, car, rail, and ground transportation for both domestic & international travel. • Ability to research, book, and coordinate all aspects of vacation trips, including tours (group or private), cruises, airfare, hotel reservations, travel insurance, and other services as requested by the client • Price reservations according to industry practices and customer contracts and policies. • Arrange and coordinate visas, passports, and health requirements for international travelers including foreign nationals. • Follow Up , Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications. This includes post trip follow-ups. • Understand and confirm all upgrades on airline frequent flier programs/ driver/ hotel stays. Obtain where applicable and within client travel policy. • response to telephone and email communications. This includes post trip follow-ups. • Understand and confirm all upgrades on airline frequent flier programs/ driver/ hotel stays. Obtain where applicable and within client travel policy. • Properly understands and uses airline codes, airline rules and tariffs, and fare basis. • Design & printing for company• Target Achievement.• Promoting Company Offers.• Customize Trips & solutions according to clients’ needs & Budget• Prospect new clients .

Organize and manage all office responsibilities of the Daily Office on behalf of my direct managers, also provide Administrative support to direct Managers. Duties include general clerical, receptionist and project based work, organizing and coordinating office administrative & HR operations & procedures in order to ensure organizational efficiency and effectiveness in addition to projecting a professional company image through in-person & phone interaction.Duties Included: • Writing ,typing & translating the office correspondences plus creating and Modifying documents and letters. • Handling and arranging all the GM meetings as well as setting up and coordinating conference and events with cooperation with related departments. . • Follow up & review all foreign periodicals & revert on them. • Maintain & Update hard copy and electronic filing system. • Coordinate with travel agents to book, arrange & follow up airline tickets /hotels reservations. • Conduct regular inventory, check for the office equipment / assets and take necessary action for repairs or services. • Issue Purchase order for all supplies & stationery used in the office, monitor a proper stock levels & efficient usage /company printings ( letterheads, envelopes, business cards, invitations…etc)• Prepare correspondence, reports & materials for publications & presentations. • Collect the data required for the preparation of special reports as assigned by GM Agency • Create, transcribe, and distribute agendas & meetings. • Perform general clerical duties to include but not limited to: photocopying, faxing, mailing and filing. • Responsible for the HR function in the company, including:- • Support staff in assigned project based work. • Tracking staff Leaves & daily attendance records manually. • Minimize losses and maximize the profitability of the department by assisting in the achievement of agreed targets for staffing costs, theft and loss and controllable expenses

• Booking & Issuing Airline Tickets. (World Span).• Ingoing & Outgoing hotel Reservation.• MSC Cruises Online Reservation system.• Hotel & Agency Email & Telephone Communication.• Customer Engagement.• Handling objections & Problems.• Target Achievement.• Promoting Company Offers.• Booking hotels, excursions, programming tours • Updating all flights and arranging all transfers to and from airport to hotels.

• Qualitative market visits and questionnaires for both trade and consumers to develop a local market understanding • SWOT analysis (consumer research , retail audit , market visits, marketing mix analysis)• Learning Unilever Merchandising School: the 12 golden rules, the most important principles of merchandising, account penetration, shelf and store management, and customer development.)• Learning what’s category Management.• Creating surveys & find out what customer need• How to lead the market• Leading several retail and key accounts in-store and sampling activities• Learning Strategic Investing g for growth.• How to build Customer Business Planning.• Applying a customer satisfaction survey about Lipton Tea• "Hair Care" project in Key Hair Dressers• Customer Development & Distribution of channel / Customer

• Developing a comprehensive understanding of process cheese market • Qualitative market visits and questionnaires.• Consumers research and competitors analysis• SWOT analysis• Developing a structure model for a merchandising team and strategy• A detailed report about Milkana's performance in the Egyptian Market from marketing,• Sales and merchandising point of view.

• Dealing with Different Customers Directly in Super Markets• Customer Engagement Directly• Handling objections & Complains• Negotiation & Communication Skills.• Attract new Customers & Keep Our Old Ones.• Product Differentiation.(SWAT analysis)• Convincing the customer to buy Our product• Achieving sales of Consumer Electronics and Appliances through designated Hyper Markets and Dealer Channel Partners.• Collection of dealer channel accounts.• Dealer Network / Modern Retail Expansion.• Maintaining sales records / MIS.• Negotiating Promotions at the Hyper Markets / Dealers.• Negotiate contracts and maintain market share of Products, Visibility of Products at shop floor.• Reviewing sales performance via annual contracts.